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President's Message

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Desiree Bombenon

Respectfully submitted:  Desiree Bombenon, President



Listen to Desiree

President's Message

Education Committee Update

Respectfully submitted by Gloria Tonne

Committee Chair

Hello everyone.

The 2021 World Happiness report found that experiencing more connectedness with others has improved life satisfaction, resilience, and overall better mental health. 


According to Maslow's Hierarchy of Needs, love and belonging are essential needs we must fulfill besides food, water, and safety. This includes our desire for interpersonal relationships, intimacy, to connect with others, and to be integrated into a group. Our overall well-being improves when these needs are met, and we live a more fulfilled life.


The Education Committee met this month, and the overall subject was Connection. We have been reaching out and connecting with our members on how we can provide needed training and having conversations about what we can do to provide the most value in our webinars. We've also been connecting with our brilliant volunteers in preparation for the upcoming Sept. 26 Coach U Clinic in Kingston, ON. Whether you participate virtually or in person, the Education Committee cannot wait to connect with You! 

In this spirit, the Education Committee invites you to keep an eye on the announcements. We want to spend time connecting via a brief, authentic 15-minute break throughout the summer, sharing what we do to stay rejuvenated and inspired with each of you. 


In closing, I am reminded of the Brene Brown quote, "Connection: happens when people are seen, heard, and understood for exactly who they are (and for who they are not.) Enjoy the beautiful days and spend time with those that lift your spirits.


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Gloria Tonne


Member Spotlight
Leslie Wilson, Teleconnect 
CAM-X President Elect

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CAM-X News





Respectfully submitted by Linda Osip, Executive Director

Deadline reminders:  August 15

Barbara Bradbury Mentoring Award

Hall of Fame

Donald Swift Education Endowment 



The Nominations Committee 2022 is SEEKING CANDIDATES TO FILL TWO POSITIONS on the seven member CAM-X Board of Directors to begin a three year term beginning September 2022.


ARE YOU INTERESTED IN THE CHALLENGE?  If you would like to become more involved in the Association and help shape the future of our industry, please fill out the form below and return it to the CAM-X National Office no later than August 31, 2022Nomination form.

Why throw your hat in the ring? 

"I have had two experiences serving on the CAM-X Board of Directors. The first one was when I was in my first years in the industry and my second was twenty-five years later. Both were exceedingly rewarding.

I got to help grow the industry and through that process experienced tremendous personal growth. I got

to work with and exchange ideas with industry leaders, with different backgrounds and experiences. I whole heartily recommend this opportunity."  Bill Tucker, Answer 365

COACH U September 26-28

Convention September 27-29


Kingston, Ontario










Would you like to become more involved with CAM-X?

We are looking for committee members for all committees and we would love to see new faces involved in webinars and COACH U as a speaker or panelist.  This is an opportunity to GROW yourself.  There are some pretty cool people who are waiting to meet you and help in your career evolution.  Email me and I'll hook you up! 


*Recordings of all webinars are available email

Pre Employment Software Update:

We are actively working to add Personality Profiling as an option

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 Show your staff they are worthy: 

CSR and Supervisor Certification

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Pre Employment Testing Demo Available

Contact for instructions

Two Grey Suits

Two Grey Suits 
Employee Engagement

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This article is part of the TwoGreySuits Managing Employee Performance Series and is offered by our partner, TwoGreySuits as a service to our members.

Much has been written about Employee Engagement. In management training we conduct we’re often ask to what level participants think their skills, wisdom, knowledge and experience are currently being utilized, and the average answer is about 50-60%. (and these are managers!!!) What do you then think employees would say?

The level of employee engagement can have a significant impact on productivity. Organizations that have disengaged employees are likely to suffer financial consequences. They are likely to incur costs as a result of increased employee turnover, recruiting costs, the training of new employees and overtime compensation for employees who support vacant positions.

Top tips for engaging employees:

Ensure there is ample top-down communication. Employees will feel more valued if they believe they are being kept informed by senior management of any issues affecting the organization. Quick emails work great.

Where possible, use empowerment as an engagement tool. If the organization’s employees are empowered it will create a greater sense of responsibility and demonstrate a commitment to career development. Matching employee skills with the most suitable job will ensure that your employees are challenged. This is particularly important. If an employee believes that they are not using their skills and knowledge to the full potential, there will be increased disengagement and a strong reason to seek other employment.

Develop clear rules on accountability. Employees can feel particularly disengaged if this issue is not clear. Clear communication on accountability will ensure that all employees are aware of who is responsible for that and there will be no confusion on this issue.

Employee appraisal systems must be clearly understood by employees and consistently applied. The method of performance management is important. There is likely to be increased disengagement with the system if one manager has the sole judgment of an employee’s performance as it might encourage a degree of bias. A 360 degree appraisal system might be considered as an alternative.

Disciplinary issues should be dealt with in a fair and consistent manner. Disengagement will occur when employees believe there is inconsistency in this particularly sensitive area. If employees see a manager not addressing disciplinary issues, there is a sense of “why should I care then.” Employees will demonstrate higher levels of engagement if they receive appropriate levels of training and development. If employees believe that they are receiving enough career development opportunities, it will strengthen their levels of engagement.

Employee engagement is an ongoing process and must be at the forefront of employers’ minds if they are to manage organizations where employee commitment is strong. By actively working to engage employees, the organization will experience considerable benefits.

TwoGreySuits is a leading-edge provider of on-line human resource management information, processes, tools and forms servicing the North American market. They have integrated the HR practices associated with the key drivers of Employee Engagement within the well-organized information on the website.


To login as a user:

  • Enter your email address and Password CAMX01

  • If you are not currently signed up, please email me directly


The TGS System is a one-of-a-kind product that includes:


  • The HR Power Centre for dealing with the day-to-day people management issues that inevitably arise

  • 24/7 HR Hot Line

  • Topical regular Blogs suitable for reprinting by the Association members

Member Spotlight


Convention Committee Report

Convention 2022

Respectfully submitted by Brad French, Convention Chair


No looking back, forward we go!

Now is the time to Register!  We have a jam-packed agenda!  Register here!


Speakers and topics include:

  • Employee Recognition with Sarah McVanel

  • Agent Panel hosted by Jen Ferby

  • Employee Engagement Session with Jen Gaumond

  • Mental Health with Margaret Trudeau

  • IT and IT Security with Bill Hughes

  • Big Data and AI with Queens University professor Dr. Stephen W. Thomas


This does not include all the social events and networking.  You don’t want to miss this convention!  It is going to be a lot of fun and a lot of learning!


Don’t forget that Coach U will be held just before convention allowing our supervisors to learn from our keynote speaker and attend the awards luncheon. 

Enjoy your summer and register today!

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Brad French

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Kingston, Ontario

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