Canadian Call Management Association
UPCOMING EVENT
Virtual COACH U - April 23rd, 2026
COACH U Virtual April 23rd, 2026
12pm - 3pm ET
Highlights:
Coaching in a Remote World: Part 2
Join us as Leslee Coutinho of AnswerPlus shares her expertise on Coaching staff in a remote world.
Account Triage:
Danielle Jones shares how her and her team
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Stay up to date with your active accounts
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Learn 'on the fly' needs for their clients
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Understanding the Why of account triage
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Stay within the AOE standards
Engagement Culture
In a remote world, connection doesn’t happen by accident—it’s built with intention. Join us to learn how to create an engagement culture that keeps your team motivated, involved, and truly connected, no matter where they are. Neetin Salwan & Saja Rashid are here to motivate you to motivate your team!
Striving For Excellence AGENT TRAINING
Includes: New CSR Certification!
Postponed - Details to follow
Member First Delegate: $399.00 Additional delegates: $349.00
Non Member First Delegate: $499.00 Additional Delegates $449.00
CSR Certification
This is what you have been waiting for!
The CSR Exam is comprised of 23 multiple choice questions testing soft skills and best practices found in the AOE Scoring Criteria.
Using Case Studies, the second part of the exam will test:
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· Critical thinking
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· Dealing with difficult calls
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· Call control
Participants at the Striving For Excellence Seminar will be privy to ‘In Person’ training as a study guide. Don’t miss this opportunity for live interactive one on one training.
· Future CSR certification will include a Study Guide document.
Boost Your Customer Experience with Agent Soft Skills Training and Certification!
🌟 Empower Your Agents for Success! 🌟
In the fast-paced world of customer service, soft skills are essential. Elevate your team’s performance and build stronger client connections with our specialized Striving for Excellence Agent Soft Skills Training and Certification program. This training hones the skills that make a difference: empathy, active listening, clear communication, problem-solving, and professionalism under pressure.
Key Benefits:
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Enhanced Customer Satisfaction: Trained agents can turn a call into a positive experience.
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Increased Efficiency: Mastering soft skills leads to quicker, more effective interactions.
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Professional Growth: Certification adds value to agent resumes and boosts confidence.
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Elevated Brand Reputation: Happy customers come back, and well-handled calls make an impact.
Who Should Attend?
Agents looking to grow their skills, and anyone in customer service aiming to advance their career.
Why Wait?
Invest in your team’s potential today and see the results in customer loyalty and satisfaction. Enroll now and get your agents certified!
Let’s make customer service unforgettable! 🏆