Virtual Coach U - April 16th, 2025. 12pm - 4pm ET

COACH U gives Supervisors, Agents and Team Leads the opportunity to network and learn together.

Don't miss out on this Virtual Opportunity!

Member Rate: $199.00 for 3 delegate logins

Member Rate: $75 for 1 delegate log in

Non Member Rate: $299 for 3 delegate Logins

Session One

Opening Keynote: Claire Koehler

Conflict in the workplace and in our personal lives.

Session Two

Personas, Perceptions & Positive Change: Part 2

A Panel & Presentation on Supporting Different Personalities in Your Office

Presented By: Leslee Coutinho, Mia Michaud, Neetin Salwan & Saja Rashid

Session Three

Goal Setting & Visualization

Presented by Leslee Coutinho

Join Leslee as she helps us set meaningful & attainable goals

Session Four

Closing Keynote: Barbara Gallen

Self-Regulation & Resiliency within the TAS industry

Barbara Gallen is the principal coach & consultant with Inspired Action Coaching & Consulting. Barbara works with mission focused, purpose driven leaders who are committed to changing the way they lead.

Through a unique approach to individual & group coaching she guides passionate leaders and their teams to challenge internal conflict, mis-aligned structures that create engaged & vibrant teams.

Barbara is a Martha Beck Institute trained Wayfinder coach & an executive leader with more than 20 years of experience in leading, training & advocating for businesses, non-profit & community benefit organizations.

At heart, Barbara is a mother, a grandmother to 3 grand-girls, a sister, a friend & mentor. A native of Philadelphia, Barbara has lived in Lancaster, Pennsylvania for 40 years.

Striving For Excellence AGENT TRAINING
Includes: New CSR Certification!
Postponed - Details to follow
Royal Hotel Edmonton, AB
Guest Rooms: $114.00
Reservations: 780-980-6727 Block Code: 112024CAM

Member First Delegate: $399.00 Additional delegates: $349.00
Non Member First Delegate: $499.00 Additional Delegates $449.00

CSR Certification

This is what you have been waiting for!

The CSR Exam is comprised of 23 multiple choice questions testing soft skills and best practices found in the AOE Scoring Criteria.

Using Case Studies, the second part of the exam will test:

· Critical thinking
· Dealing with difficult calls
· Call control

Participants at the Striving For Excellence Seminar will be privy to ‘In Person’ training as a study guide. Don’t miss this opportunity for live interactive one on one training.

· Future CSR certification will include a Study Guide document.

Boost Your Customer Experience with Agent Soft Skills Training and Certification!

🌟 Empower Your Agents for Success! 🌟

In the fast-paced world of customer service, soft skills are essential. Elevate your team’s performance and build stronger client connections with our specialized Striving for Excellence Agent Soft Skills Training and Certification program. This training hones the skills that make a difference: empathy, active listening, clear communication, problem-solving, and professionalism under pressure.

Key Benefits:

Enhanced Customer Satisfaction: Trained agents can turn a call into a positive experience.
Increased Efficiency: Mastering soft skills leads to quicker, more effective interactions.
Professional Growth: Certification adds value to agent resumes and boosts confidence.
Elevated Brand Reputation: Happy customers come back, and well-handled calls make an impact.

Who Should Attend?
Agents looking to grow their skills, and anyone in customer service aiming to advance their career.

Why Wait?
Invest in your team’s potential today and see the results in customer loyalty and satisfaction. Enroll now and get your agents certified!

Let’s make customer service unforgettable! 🏆

"As someone that has never attended these events prior, I learned a lot and left with many new ideas and suggestions to take home. The organization of the event was supreme. Thank you to all of those that helped make my time enjoyable and I look forward to attending again."