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Code of Ethics

We believe in the call management industry and its future, and that a service business must be a credit to itself and the industry.

We will encourage sound business practices and professional service to customers and employees we believe that our business is dependent upon; and that we have an on-going obligation to our customers, the public, and to our industry members. 

To Our Customers

  • That we will strive to provide a service which is professional, honourable and affords us the opportunity to serve society.

  • That we will consider the communication needs of our customers, recommend the best ways to fulfill those needs and faithfully follow the direction and desire of our customers.

  • That we will honour all information which may come to our attention relating to the business and /or affairs of others and shall keep that information in the strictest confidence unless compelled to divulge it according to law.

To The Public

  • That we will respect the responsibility to act in the public’s best interest conforming to all regulations and standards set down by public authority.

  • That we will endeavour to create a better understanding of the capabilities and the benefits of professional call management to the public.

  • That we shall not make or cause to permit or allow to be made or published any false, untrue or deceptive statement by way of advertising or otherwise.

  • That we will actively support recognized civic, charitable and beneficial groups which contribute to the betterment of our community.

To Our Associates

  • That we will maintain friendly, ethical relations with other call management services and will not knowingly transact business in a dishonest or illegal manner which would be a discredit to our industry.

  • That we resolve to maintain the highest morals and standards possible, including when operating under the umbrella of a corporate identity.

  • That we will consider unethical the obtaining of business by commercial bribery, coercion or unfair business practices.

  • That we acknowledge our obligation to render to all our customers a service which is efficient, courteous, impartial and confidential, at a reasonable rate, sufficient to establish and maintain a high standard of operation.

Listserv and Forum Rules/Etiquette

Policy and guidelines for communication within the CAM-X membership

CAM-X Mission:  As the National voice for the Call Management industry, CAM-X contributes to our member’s profitability by fostering a willingness to exchange ideas, experiences and solutions while promoting the general welfare and ethical standards of the industry.

We encourage all members to engage thoughtfully and considerately when posting on social media and listservs associated with our community. To uphold the integrity of our discussions and interactions, we ask that all participants adhere to the following guidelines:

  1. Respect and Civility: Treat all individuals with respect and civility, even in cases of disagreement. Avoid personal attacks, derogatory language, or inflammatory remarks.

  2. Relevance and Appropriateness: Ensure that your posts are relevant to the topic of discussion and appropriate for the audience. Off-topic or irrelevant content may detract from the conversation and disrupt the community.

  3. Accuracy and Fact-Checking: Verify the accuracy of information before sharing it. Misinformation can spread quickly and undermine the credibility of our community.

  4. Privacy and Confidentiality: Respect the privacy and confidentiality of individuals. Refrain from sharing personal or sensitive information without consent.

  5. Professionalism: Maintain a professional tone and demeanor in all communications. Your online conduct reflects upon the community as a whole.

  6. Constructive Engagement: Foster constructive dialogue by offering thoughtful contributions and constructive feedback. Avoid engaging in unproductive arguments or divisive behavior.

  7. Compliance with Policies: Familiarize yourself with the guidelines and policies governing the use of social media and listservs within our community. Adherence to these policies helps ensure a positive and inclusive environment for all.


By upholding these principles, we can cultivate a culture of mutual respect, collaboration, and intellectual exchange within our community. Thank you for your cooperation and commitment to maintaining a positive online environment.

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