Canadian Call Management Association
Join us for the 60th Annual Conference, a landmark event designed to celebrate six decades of innovation, connection, and excellence in our industry.
This is your opportunity to engage with leading experts, explore cutting-edge solutions, and network with fellow professionals in a beautiful and accessible location.
Agenda Highlights
Get ready to immerse yourself in a world of innovation and networking at the CAM-X Convention 2024! This year’s agenda is packed with enlightening sessions, dynamic panels, and invaluable opportunities to connect with industry leaders and peers.
Mingle with fellow attendees, industry experts, and thought leaders in a relaxed and inviting setting. This is your chance to engage in meaningful conversations, exchange ideas, and forge valuable connections that will enhance your experience throughout the convention.
Whether you’re a first-time attendee or a seasoned professional, the opening reception offers the perfect environment to start building relationships and setting the stage for a successful event.
Pre-Conference Event
Arizona-Sonora Desert Museum
Start your journey with an exclusive pre-conference visit to the Arizona-Sonora Desert Museum. This unique experience offers a chance to explore stunning desert landscapes and diverse wildlife, setting the stage for a convention full of discovery and inspiration.
Opening Keynote
Keynote Speaker Robert Logan
Prepare to be inspired by our esteemed Opening Keynote speaker, Robert Logan. Renowned for his expertise in branding and business strategy, Robert will share insights that go beyond traditional logos and delve into the deeper aspects of creating a powerful brand identity. His keynote, titled “Branding: More than a Logo,” will provide you with fresh perspectives and actionable strategies to elevate your brand and make a lasting impact.
Conference Topics
Voice of the Customer / Voice of the Agent
Explore the dual perspectives of customer and agent feedback in this insightful session. Understand how to harness these voices to enhance service quality and build stronger, more responsive business practices.
AI Futurist Session: Part One & Part Two
Dive into the future of AI with our two-part session. In Part One, discover how to integrate AI into your business operations effectively. In Part Two, explore advanced AI applications like Agent Assist, Voice Analytics, and QA Automation that can transform your business processes.
Conversational Analytics / Root Cause Analytics
Unlock the potential of conversational and root cause analytics. Learn how to leverage these tools to gain deeper insights into customer interactions and identify the underlying causes of business challenges.
Best Ideas from Conference & Money-Making Ideas
Take away the most impactful ideas and strategies discussed throughout the conference. This session will highlight the key takeaways and money-making insights that you can implement immediately in your business.
Engaging Presentations
Panel Discussions
Interactive Sessions
KPI Panel: Track More Efficiently
Maximize your performance with insights from our KPI Panel. Learn cutting-edge strategies for tracking key performance indicators more effectively and turning data into actionable insights that drive success.
Disaster Preparedness Panel
Be prepared for the unexpected with our Disaster Preparedness Panel. Gain essential knowledge and practical tips on how to create resilient strategies and safeguard your operations against unforeseen crises.
AI Panel: Practical Integrations into Your Business Today
Join our AI Panel for a deep dive into practical AI integrations. Discover actionable strategies for implementing AI solutions that can enhance your operations and drive measurable results today.
Networking
Exhibitors and Industry Peers
Unwind and network in a casual setting at our Wine & Beer with the Vendors event. It’s the perfect opportunity to engage with exhibitors, learn about the latest products, and enjoy a relaxed evening with industry peers.
Gala
A Memorable Evening
Celebrate the achievements and innovations of the industry at our Gala. Enjoy an evening of fine dining, entertainment, and camaraderie as we honor the best and brightest in the field.
Closing Keynote
Keynote Speaker
Wrap up the convention with our Closing Keynote, featuring a distinguished speaker who will provide a forward-looking perspective on the trends and opportunities shaping the industry.
Luncheon
Awards Luncheon
Celebrate excellence and innovation at our Awards Luncheon. Join us as we recognize outstanding achievements and honor those who have made significant contributions to the industry.
Luxury Accommodation at The Westin La Paloma
Tucson, AZ, is known for its accessibility and charm. The Westin La Paloma is situated in a prime location that offers easy access to local attractions, dining, and entertainment.
This premier hotel features:
-
Spacious rooms with stunning desert views
-
Modern amenities and a world-class spa
-
Multiple dining options to suit every taste
-
A resort-style pool and golf course
Travel Made Simple
With Tucson International Airport just a short drive away, reaching the Westin La Paloma is straightforward and convenient. Whether you’re arriving by plane or driving in, you’ll find easy access and ample transportation options.
Air Travel
Tucson International Airport is serviced by major airlines, and whether you’re flying in from the East Coast, Midwest, or West Coast, you’ll find direct flight options that make Tucson easily accessible. Many of these flights are short and convenient, ensuring you can get to the conference quickly and efficiently.
Driving
For those who prefer to drive, Tucson is easily accessible by major highways. The city is well-connected via Interstate 10, which runs east to west through Southern Arizona. This route makes Tucson a viable destination for attendees coming from nearby states such as California, New Mexico, and Texas.
Don’t Miss This Milestone Event in Tucson
Register now and secure your spot at the 60th Annual Conference for Answering Services. Experience unparalleled learning, networking, and celebration in one of the most beautiful settings Arizona has to offer.
For more information, visit the links above or contact us directly at info@camx.ca.
We look forward to seeing you there!