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60th Annual Conference

October 20-23, 2024
Tucson, AZ
Westin La Paloma

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Agenda Highlights

  • Opening Keynote – Robert Logan

  • Branding:  More than a Logo

  • KPI Panel:  track more efficiently

  • Voice of the Customer / Voice of the Agent

  • Disaster Preparedness Panel

  • Wine & Beer with the Vendors

  • AI Futurist Session

    • Part One:  How to leverage AI into your business

    • Part Two:  AI Agent Assist, Voice Analytics and QA Automation

  • Conversational analytics / Root Cause Analytics

  • AI Panel:  Practical integrations into your business today

  • Gala

  • Closing Keynote

  • Best Ideas from conference & Money Making Ideas

  • Awards Luncheon

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