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Webinars

At CAM-X, we pride ourselves on our member interaction and encouragement. Sharing our knowledge keeps us connected and current in today’s world. Our extensive Webinar collection can help grow your employees, your business and yourself!

Upcoming Webinars

January 2024 Agent Series:

January 24 - De-Escalation in a call

January 31 - Effective Communication

February 2024 Tech Series:

February 28 - Premise hosted & cloud - Pros and cons & how to migrate

March 2024 Leadership Series:

March 6 - Financial responsibilities

March 20 - Workplace relationships

April 2024 Supervisor Series

May 2024 Marketing Series:

June 2014 Owners/Management Series:

Webinar Series

Dealing with Difficult Callers and Stress

Sherry Oxner

Agent Series #1
Elements of a Spectacular Call

Nadine Sans Cartier

Employee
Engagement

Gloria Tonne

Agent Series #2
Challenging Callers

Sabrina Perron

10 Lessons to Become a SUPERvisor

Cindy King

Emotional
Intelligence

Barbara Bradbury

Workplace
Harassment

Not JUST
The Answering Service

Maintaining Your Cool Under Pressure

Managing Remotes in The Call Center

Why We Do
What We Do

Learner Focused 
Education

Building Trust
in Teams

Coping with
Stress

Dealing with Difficult People and Situations

Feedback
Conversations

Coping Skills, Recognition, and Remote Learning

Wow
Service

Remote Training
Road Trip

Building a Culture
of Inclusion

Building a Culture of Inclusion in The Call Center

Leadership Training Grow to Greatne

Mental Health and
Self-Care

How to Weather Storms and Succeed in Business

Overcoming Change
Resistance

Cybersecurity
 

Why We Do What We Do and The Power of Vulnerability

Best Practices Hiring and Training in a Remote World

Managing Stress Over The Holiday Season

Employee Management of Encouragement and Discipline

Employee Needs in
The Call Center

Multi-Generations
Call Center

Agent Learning
Techniques

Mental Health
Let's Talk

Prioritizing Important
and Urgent

Transitioning to a
Leadership Role

Change Management
 

Financial
Literacy

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