At CAM-X, we pride ourselves on our member interaction and encouragement. Sharing our knowledge keeps us connected and current in today’s world. Our extensive Webinar collection can help grow your employees, your business and yourself!

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Webinars Coming Your Way Soon:

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Thursday August 28th at 1pm ET

TAS Leaders: AI Is Your Competitive Edge — How to Get Started With Gina Gibson

Join us for a live webinar where we’ll cover:
🔹 The highest-impact AI use cases for TAS operations
🔹 How to choose a secure, scalable AI partner you can trust
🔹 A 5-step roadmap — from pilot to full rollout
🔹 How to secure your data

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Gina Gibson — CEO of Think Forward and host of The Tech Matchmaker podcast, where she shines a light on breakthrough technology transforming the contact center space. With more than 25 years of experience spanning frontline support to executive leadership, Gina has led major digital transformations for organizations ranging from 50 to 45,000 agents.

She’s a recognized force in customer experience strategy, blending deep expertise in CCaaS, CRM, WFM, and analytics with a people-first mindset that drives real, lasting change. Known for her vendor-agnostic approach, Gina helps organizations cut through the noise and match with the right-fit technology — not just the loudest solution on the market.

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Personality Profiling

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CAM-X Is pleased to announce the introduction of our Award of Excellence Training Videos designed to guide participants through every stage of the program, from start to finish.

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Our new training videos cover a wide range of topics to enhance your skills and performance and will be sent to all participants after the Registration Deadline on January 10th.

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In Module One, Linda Osip, CAM-X Executive Director and Julie Draycott, Ipsos Senior Account Manager discuss:

• Choosing the Clients

• Filling in the CPS forms

• Introduction to the web portal

• Filling in the forms online

• How to update information during the program

• Timeline for the program - start to finish

 

In Module Two, Linda Osip, CAM-X Executive Director and Julie Draycott, Ipsos Senior Account Manager discuss:

• Scoring Guide

• How the judge’s score

• Provide details for subjective questions

 

In Module Three, Linda Osip, CAM-X Executive Director and Julie Draycott, Ipsos Senior Account Manager discuss:

• Timing for award announcements

• Manager Login

• Logging into the Portal

• Accessing the surveys / scores and details

• Accessing the audio files

​The Education committee if focused on helping you excel in the 2025 Award of Excellence Program!

 

 

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