At CAM-X, we pride ourselves on our member interaction and encouragement. Sharing our knowledge keeps us connected and current in today’s world. Our extensive Webinar collection can help grow your employees, your business and yourself!

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Webinars Coming Your Way Soon:

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Thursday January 22nd at 11am & 1pm ET

CAM-X will now be hosting virtual events at two separate times.

Making sure you can attend the session that best fits your schedule!

 

The Anatomy of a WOW Call is coming January 22nd, and it’s set to be the most impactful and helpful webinar of the year for our call centre agents.

 

Designed to support our upcoming Award of Excellence program launching in February, this session will show you exactly what it takes to deliver a WOW call and earn a 100% grade with confidence.

 

You’ll walk away feeling prepared, motivated, and ready to stand out from day one. To make sure everyone can attend, we’re hosting it twice in one day at 11:00 AM ET and 1:00 PM ET.

 

If you’re serious about success in the Award of Excellence program—and about being your absolute best on every call—this webinar is a must-attend.

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​​Personality Profiling

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CAM-X Is pleased to announce the introduction of our Award of Excellence Training Videos designed to guide participants through every stage of the program, from start to finish.

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Our new training videos cover a wide range of topics to enhance your skills and performance and will be sent to all participants after the Registration Deadline on January 10th.

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In Module One, Linda Osip, CAM-X Executive Director and Julie Draycott, Ipsos Senior Account Manager discuss:

• Choosing the Clients

• Filling in the CPS forms

• Introduction to the web portal

• Filling in the forms online

• How to update information during the program

• Timeline for the program - start to finish

 

In Module Two, Linda Osip, CAM-X Executive Director and Julie Draycott, Ipsos Senior Account Manager discuss:

• Scoring Guide

• How the judge’s score

• Provide details for subjective questions

 

In Module Three, Linda Osip, CAM-X Executive Director and Julie Draycott, Ipsos Senior Account Manager discuss:

• Timing for award announcements

• Manager Login

• Logging into the Portal

• Accessing the surveys / scores and details

• Accessing the audio files

​The Education committee if focused on helping you excel in the 2025 Award of Excellence Program!

 

 

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