Webinar Series
Dealing with Difficult Callers and Stress
Sherry Oxner
Agent Series #1
Elements of a Spectacular Call
Nadine Sans Cartier
Employee
Engagement
Gloria Tonne
Agent Series #2
Challenging Callers
Sabrina Perron
10 Lessons to Become a SUPERvisor
Cindy King
Emotional
Intelligence
Barbara Bradbury
Workplace
Harassment
Not JUST
The Answering Service
Maintaining Your Cool Under Pressure
Managing Remotes in The Call Center
Why We Do
What We Do
Learner Focused
Education
Building Trust
in Teams
Coping with
Stress
Dealing with Difficult People and Situations
Feedback
Conversations
Coping Skills, Recognition, and Remote Learning
Wow
Service
Remote Training
Road Trip
Building a Culture
of Inclusion
Building a Culture of Inclusion in The Call Center
Leadership Training Grow to Greatne
Mental Health and
Self-Care
How to Weather Storms and Succeed in Business
Overcoming Change
Resistance
Cybersecurity
Why We Do What We Do and The Power of Vulnerability
Best Practices Hiring and Training in a Remote World
Managing Stress Over The Holiday Season
Employee Management of Encouragement and Discipline
Employee Needs in
The Call Center
Multi-Generations
Call Center
Agent Learning
Techniques
Mental Health
Let's Talk
Prioritizing Important
and Urgent
Transitioning to a
Leadership Role
Change Management
Financial
Literacy