At CAM-X, we pride ourselves on our member interaction and encouragement. Sharing our knowledge keeps us connected and current in today’s world. Our extensive Webinar collection can help grow your employees, your business and yourself!

​

Webinars Coming Your Way Soon:

​

August 13th @ 11am & 2pm ET

​

The Future Is Calling: An Intro to AI for Call Centre Teams

with Holden Smalbill - Director of Information Technology, Alliance Answer

​

This one-hour session is designed for call centre agents, supervisors, trainers, team leads, and decision makers who want a simple and practical introduction to AI.

​

You do not need a technical background. This session will explain AI in plain language and show how it can support real call centre work, including communication, coaching, training, customer service, and day-to-day operations.

​

In this session, we will cover:

• What AI is and how it works

• Examples of different AI tools

• Basic prompting

• Fun and creative ways to use AI

• Call centre-related AI examples

• AI safety and responsible use

• Open forum discussion​

​

AI is not replacing the human side of customer service. It is becoming another tool that can help teams work smarter, communicate clearly, and prepare for what is next.

​

Join us for a practical first step into understanding AI for call centre teams.

​​

​

​

​

​

​​Personality Profiling

​

CAM-X Is pleased to announce the introduction of our Award of Excellence Training Videos designed to guide participants through every stage of the program, from start to finish.

​

Our new training videos cover a wide range of topics to enhance your skills and performance and will be sent to all participants after the Registration Deadline on January 10th.

​

In Module One, Linda Osip, CAM-X Executive Director and Julie Draycott, Ipsos Senior Account Manager discuss:

• Choosing the Clients

• Filling in the CPS forms

• Introduction to the web portal

• Filling in the forms online

• How to update information during the program

• Timeline for the program - start to finish

 

In Module Two, Linda Osip, CAM-X Executive Director and Julie Draycott, Ipsos Senior Account Manager discuss:

• Scoring Guide

• How the judge’s score

• Provide details for subjective questions

 

In Module Three, Linda Osip, CAM-X Executive Director and Julie Draycott, Ipsos Senior Account Manager discuss:

• Timing for award announcements

• Manager Login

• Logging into the Portal

• Accessing the surveys / scores and details

• Accessing the audio files

​The Education committee if focused on helping you excel in the 2025 Award of Excellence Program!

 

 

​​​​​

​

​

​