Canadian Call Management Association
Webinars
At CAM-X, we pride ourselves on our member interaction and encouragement. Sharing our knowledge keeps us connected and current in today’s world. Our extensive Webinar collection can help grow your employees, your business and yourself!
Upcoming Webinars
January 2024 Agent Series:
January 24 - De-Escalation in a call
January 31 - Effective Communication
February 2024 Tech Series:
February 28 - Premise hosted & cloud - Pros and cons & how to migrate
March 2024 Leadership Series:
March 6 - Financial responsibilities
March 20 - Workplace relationships
April 2024 Supervisor Series
May 2024 Marketing Series:
June 2014 Owners/Management Series:
Webinar Series
Workplace
Harassment
Not JUST
The Answering Service
Maintaining Your Cool Under Pressure
Managing Remotes in The Call Center
Why We Do
What We Do
Learner Focused
Education
Building Trust
in Teams
Coping with
Stress
Dealing with Difficult People and Situations
Feedback
Conversations
Coping Skills, Recognition, and Remote Learning
Wow
Service
Remote Training
Road Trip
Building a Culture
of Inclusion
Building a Culture of Inclusion in The Call Center
Leadership Training Grow to Greatne
Mental Health and
Self-Care
How to Weather Storms and Succeed in Business
Overcoming Change
Resistance
Cybersecurity
Why We Do What We Do and The Power of Vulnerability
Best Practices Hiring and Training in a Remote World
Managing Stress Over The Holiday Season
Employee Management of Encouragement and Discipline
Employee Needs in
The Call Center
Multi-Generations
Call Center
Agent Learning
Techniques
Mental Health
Let's Talk
Prioritizing Important
and Urgent
Transitioning to a
Leadership Role
Change Management
Financial
Literacy