Agent and Supervisor Certification
Agent Certification Program Overview
The Agent Certification Program is for the TAS / Call Center industry to certify and accredit their agents. The goal of the Agent Certification Program is for your TAS / Call Center to offer your agents a professionally prepared program where they can be tested and accredited in TAS and Customer Service skill sets using the features of the accredited TAS Platform.
Choose your platform: Amtelco, Cadcom, Call Centre Anywhere, Startel, Szeto, Tascom, Telescan and More.
Successful candidates will have demonstrated excellence in these areas:
Successfully passing a comprehensive written examination of Call Handling skill sets.
An oral interview which tests customer service issues and problem calls with a certified examiner.
Supervisor Certification Program Overview
Candidates are selected to participate in the Supervisor Certification program because their manager believes they have the potential to lead, coach, and support their agents. As part of the examination, they will be given problems and Case Studies to work through. Candidates will also answer questions in essay form about system operations and procedures. It is as much a test of character as a test of knowledge.
Supervisor Certification Continued Accreditation
Continuing Accreditation in the CAM-X Supervisor Program requires the supervisor to complete a minimum of 12 credits per year to keep the certification current. These points are divided into two components, training and contribution. Credits are needed in both categories, with a minimum of 4 credits in either category with the balance in the other category. For example, 8 credits in training and 4 credits in contribution equals 12 credits. Points are for the current year only and cannot be carried over. Tracking year is May 1st – April 30.
Welcome letter and instructions
CSR Certification Application
CSR Certification Exam
Supervisor Certification Application
Supervisor Certification Exam
Equipment Specific Study Guide