September 26 - 28

Photo Kelly Goodwin.JPG

Line up of Hot Topics

Theme:  No Looking Back – Forward We Go!

COACH U Schedule of Events 

Monday, September 26

6:00 – 8:00pm             COACH U Opening Reception:  Ice Breaker

Tuesday, September 27  

8:00 – 8:45am             Networking Breakfast

8:45 – 10:30am           Session:  Managing Conflicts, Conversations and Personal                                        Growth with Pat Vos

In joining us, you will experience the benefits of leaving

with several new connections in the industry… people you

can e-mail, text, and call to share best practices to

collectively up your game.

This session will be very interactive, and you will leave

with a minimum of one new strategy you’ll want to

implement your first day back/Learn to look at conflict

as both a coaching opportunity and a learning opportunity

and make sure you are coaching your team toward

cohesiveness not divisiveness.

We will have several brief assignments where you work with one other person and agree on the learnings from a recent conflict in your office.  Collectively we’ll discuss and get clear on new go forward strategies

10:30 – 10:45am         Coffee Break

10:45 – 12:15pm         Managing People not Employees with

                                  Leslie Wilson

Lead like you want to be led!

Open Door Moto??

Leave it at the door?

It Can Be That Simple


During this session Leslie will share experiences, stories, and knowledge

on what has worked for her and her team.

12:15 – 1:00pm           Lunch

1:00 – 2:30pm             Managing Super Stars, Middle Stars and Falling Stars

                                   with Dianna Gallen and Kelly Goodwin


Who are your Superstars, Middle Stars and Falling Stars?


  • How to retain you Superstars, not burn them out and keep them happy


  • Engage and motivate you Middle Stars by building their confidence and increasing their responsibilities


  • Coach your Falling Stars through performance improvement sessions without taking up too much of your valuable time

2:30 – 2:45pm             Coffee Break

2:45 – 4:30pm             Round Table Networking

6:00 – 8:00pm             Convention Opening Reception

Wednesday, September 28

8:00 – 8:45am             Networking Breakfast

8:45 – 9:00                 Welcome and Opening Remarks President Desiree Bombenon  9:00 – 10:30am           Keynote Sarah McVanel: 

                                  Recognition: The Solution to the Great Resignation 

10:30 – 10:45am         Coffee Break

10:45 – 11:00am         Vendor Spotlights (3)

11:00 - 12:15pm         Workshop hosted by Sarah McVanel and Dana Lloyd                                                  (AnswerPlus) Where Have All the Good Ones Gone 

12:15 – 2:00pm           Awards Luncheon

2:00 – 3:30pm             Agent Panel:  Hosted by Jen Ferby

                                   Who are you going to call?  Myth Busters!

3:30 – 4:30pm             Networking Break out sessions

5:30 – 7:30pm             Pub crawl (3 pubs with one drink ticket & an app)

7:30 on                        Free evening

Pricing: Early Bird Deadline August 15, 2022

In Person:   $445.00 / $399.00 before August 15

Single        $199.00 / $149.00 before August 15
Five           $745.00 / $599.00 before August 15
Ten            $1190.00 / $990.00 before August 15


Registration Includes:

  • 2 full days of program

  • COACH U Opening Reception (appetizers and 2 drinks)

  • Convention Opening Reception (appetizers and 2 drinks)

  • 2 Breakfast

  • 1 Buffet Lunch

  • 1 Plated Awards Luncheon

  • Pub Crawl

Discount of $230.00 available for delegates attending both COACH U & Convention

Example:  Early Bird COACH U $399.00 plus Early Bird Convention $725.00 = $1125.00 Less Discount $230.00 = $894.00 per person



Photo Pat Vos 2021.jpg
Photo Leslie Wilson.jpg
Photo Dianna Gallen.png

No looking back - Forward we go!

  • COACH U Rocks!

  • This was my 2nd COACH U and I learned a lot about myself and how I approach others.

  • This is my second year attending and yet again it has exceeded my expectations. I brought an empty suitcase to take home all the knowledge and ideas that I have gained and come up with.

  • This conference has been like being at a spa for my ‘working mind’. I am returning to my team refreshed, recharged, empowered and feeling strong! I can’t wait to share my experience with them. Thank you CAM-X! 

  • Without the COACH U supervisors would not have the tools we need to succeed 

  • CAM-X COACH U is a great place to be in to develop ideas, discuss, brainstorm and provide take always.

  • I met some absolutely wonderful and knowledgeable people and learned some amazing new ideas to take back home.

Toronto COACH U Testimonials

COACH U 2019

Another year has passed and another amazing COACH U has enriched our lives. This year, we had amazing sessions that helped us build new skills that we will take back to our daily work lives and help us strengthen the organizations we serve.
Julianna Cantwell
Exceptional Leadership Workshop

Comments from the delegates:

“I really enjoyed this workshop.  It is immediately relevant to my daily tasks as a supervisor/manager.  I also found that Julianna spread out the topics in a smart way and had lots of activity breaks (group conversations etc) which helped to break it up and make sure it didn’t feel like a lecture.  It felt very interactive and engaging.” 

“I thought Julianna was wonderful and I walked away from the session feeling confident that I had the ability and now knowledge to be a better leader and confront feedback with others in a constructive way.”

“This was a great session.  I am already finding opportunities to put some concepts into practice.”


Photo Julianna Cantwell.jpg
Learn more here:
Roundtable Networking
Photo Leisa McDonald 2016.jpg
Delivering Disciplinary Type Feedback
With Leisa McDonald
Setting Goals for Self and Others: SMART Planning
With Gloria Tonne
Bud to Boss
With Leslie Wilson
Group 2
Group 3 large
Doug Swift
Culture in the Workplace

Doug shared with us the process and habits that produce a healthy work culture where people are happy to come to work and are able to find meaning and fulfillment in their work.

What the 2019 delegates had to say:


“The opportunity to network with my peers is so valuable to me.  I get inspired talking to others and listening to how they tackle particular issues in the call centre.  All of the leaders at each table did an amazing job!  Thank you!”

“This session was very thought provoking for me.  Doug is a wonderful speaker and story teller.  I loved that he shared the growth of culture in his own organization and what it meant to the staff and the whole team.”


COACH U Registration Form