Canadian Call Management Association
The National Voice for the Telephone Answering Service & Call Centre Industry
VIRTUAL COACH U 2021
April 21, 22 & 23
Zoom Invitations will be sent to all attendees individually
Schedule of Events: All Times Eastern
Wednesday, April 21
1:00pm Welcome & Keynote: Zandra Bell “Plug into your Humour”
1:40pm Coping Skills Panel with Gloria Tonne, Sherry Oxner, Ann Legault & Justin Balcom
2:40pm Break
2:50pm Feedback Conversations & Let’s Connect Networking: Building Resilience & Grit
Thursday, April 22
1:00pm Icebreaker & Financial Literacy with Ray Wilson “Empowerment within your home”
2:05pm Panel - Virtual Learning Tools: Zoom & Teams with Jesse Pudles & Cindy King
3:00pm Change Management: Managing & Adapting to Change with Cindy King
Friday, April 23
1:00pm Icebreaker & Culture: Understanding yourself and your staff with Leisa McDonald & Sheila Jessup
2:00pm Why We Do What We Do & The Power of Vulnerability: Tony Robbins & Brene Brown
3:15pm Mental Health Panel & Networking
Program Includes
Day 1: Coping Strategies
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Motivational Humorous Speaker: Plug into your Humour
The multiple award-winning speaker and intuitive business
strategist, Zandra Bell, customizes inspirational hilarity specific
to workplace challenges and business objectives.
These presentations are strategically designed to unite and
empower staff while raising morale and productivity.
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Take Yourself Off Mute: Coping Skills Panel
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"Is this thing on?" TED TALK - Feedback conversations
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"Let's Connect" Round Table Networking
Day 2: Logistics in this new world
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Icebreaker - Where do you get your coffee?
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Financial Literacy with Ray Wilson - Empowerment within your own home
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Panel Zoom & Teams - most effective tools
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Who Stole my Cheese?
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Change Management: Managing and Adapting
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"Let's Connect" Round Table Networking
Day 3: Culture
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Rewards, recognition in a virtual world / Employee Engagement
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TED TALK
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Panel: Mental Health issues / recognizing flags
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Round Table Networking
Pricing:
Single:
$105.00 Early Bird before April 9, 2021 $75.00
Five Logins:
$400.00 Early Bird before April 9, 2021 $299.00
Ten Logins:
$600.00 Early Bird before April 9, 2021 $499.00
COACH U 2019
Another year has passed and another amazing COACH U has enriched our lives. This year, we had amazing sessions that helped us build new skills that we will take back to our daily work lives and help us strengthen the organizations we serve.
Julianna Cantwell
Exceptional Leadership Workshop
Comments from the delegates:
“I really enjoyed this workshop. It is immediately relevant to my daily tasks as a supervisor/manager. I also found that Julianna spread out the topics in a smart way and had lots of activity breaks (group conversations etc) which helped to break it up and make sure it didn’t feel like a lecture. It felt very interactive and engaging.”
“I thought Julianna was wonderful and I walked away from the session feeling confident that I had the ability and now knowledge to be a better leader and confront feedback with others in a constructive way.”
“This was a great session. I am already finding opportunities to put some concepts into practice.”
“Amazing!”
Learn more here:
Roundtable Networking
Delivering Disciplinary Type Feedback
With Leisa McDonald
Setting Goals for Self and Others: SMART Planning
With Gloria Tonne
Bud to Boss
With Leslie Wilson
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Doug Swift
Culture in the Workplace
Doug shared with us the process and habits that produce a healthy work culture where people are happy to come to work and are able to find meaning and fulfillment in their work.
What the 2019 delegates had to say:
“The opportunity to network with my peers is so valuable to me. I get inspired talking to others and listening to how they tackle particular issues in the call centre. All of the leaders at each table did an amazing job! Thank you!”
“This session was very thought provoking for me. Doug is a wonderful speaker and story teller. I loved that he shared the growth of culture in his own organization and what it meant to the staff and the whole team.”