Canadian Call Management Association
The National Voice for the Telephone Answering Service & Call Centre Industry
2023 Education
Stiving For Excellence Agent Training
April 13 Toronto, ON
Rates include:
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Breakfast, Lunch and 2 coffee breaks
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Full day of in depth training
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Take home Striving For Excellence Manual
$219.00 1st Delegate
$199.00 2nd to 5th Delegates
$179.00 6+ Delegates
COACH U
September 28 & 29 Calgary, AB
Details to follow
No looking back - Forward we go!
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COACH U Rocks!
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This was my 2nd COACH U and I learned a lot about myself and how I approach others.
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This is my second year attending and yet again it has exceeded my expectations. I brought an empty suitcase to take home all the knowledge and ideas that I have gained and come up with.
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This conference has been like being at a spa for my ‘working mind’. I am returning to my team refreshed, recharged, empowered and feeling strong! I can’t wait to share my experience with them. Thank you CAM-X!
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Without the COACH U supervisors would not have the tools we need to succeed
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CAM-X COACH U is a great place to be in to develop ideas, discuss, brainstorm and provide take always.
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I met some absolutely wonderful and knowledgeable people and learned some amazing new ideas to take back home.
Toronto COACH U Testimonials
COACH U 2019
Another year has passed and another amazing COACH U has enriched our lives. This year, we had amazing sessions that helped us build new skills that we will take back to our daily work lives and help us strengthen the organizations we serve.
Julianna Cantwell
Exceptional Leadership Workshop
Comments from the delegates:
“I really enjoyed this workshop. It is immediately relevant to my daily tasks as a supervisor/manager. I also found that Julianna spread out the topics in a smart way and had lots of activity breaks (group conversations etc) which helped to break it up and make sure it didn’t feel like a lecture. It felt very interactive and engaging.”
“I thought Julianna was wonderful and I walked away from the session feeling confident that I had the ability and now knowledge to be a better leader and confront feedback with others in a constructive way.”
“This was a great session. I am already finding opportunities to put some concepts into practice.”
“Amazing!”
Learn more here:
Roundtable Networking
Delivering Disciplinary Type Feedback
With Leisa McDonald
Setting Goals for Self and Others: SMART Planning
With Gloria Tonne
Bud to Boss
With Leslie Wilson
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Doug Swift
Culture in the Workplace
Doug shared with us the process and habits that produce a healthy work culture where people are happy to come to work and are able to find meaning and fulfillment in their work.
What the 2019 delegates had to say:
“The opportunity to network with my peers is so valuable to me. I get inspired talking to others and listening to how they tackle particular issues in the call centre. All of the leaders at each table did an amazing job! Thank you!”
“This session was very thought provoking for me. Doug is a wonderful speaker and story teller. I loved that he shared the growth of culture in his own organization and what it meant to the staff and the whole team.”