COACH U 2020
Will be held in conjunction with the 55th Annual Convention & Trade Show
September 29 - October 2, 2020
The Education Committee is working to develop an amazing program. Details to follow!
Kingston is located where the St. Lawrence River and Rideau Canal meet Lake Ontario in the heart of the thousand islands. Not only do we already have a great start to convention topics and speakers, but we also have some great events planned including a dinner cruise through the 1000 Islands, tours through Historic Kingston and of course a site tour of my new office.
COACH U 2019
Another year has passed and another amazing COACH U has enriched our lives. This year, we had amazing sessions that helped us build new skills that we will take back to our daily work lives and help us strengthen the organizations we serve.
Exceptional Leadership Workshop
Comments from the delegates:
“I really enjoyed this workshop. It is immediately relevant to my daily tasks as a supervisor/manager. I also found that Julianna spread out the topics in a smart way and had lots of activity breaks (group conversations etc) which helped to break it up and make sure it didn’t feel like a lecture. It felt very interactive and engaging.”
“I thought Julianna was wonderful and I walked away from the session feeling confident that I had the ability and now knowledge to be a better leader and confront feedback with others in a constructive way.”
“This was a great session. I am already finding opportunities to put some concepts into practice.”
Learn more here:
Delivering Disciplinary Type Feedback
With Leisa McDonald
Setting Goals for Self and Others: SMART Planning
With Gloria Tonne
Bud to Boss
With Leslie Wilson
Culture in the Workplace
Doug shared with us the process and habits that produce a healthy work culture where people are happy to come to work and are able to find meaning and fulfillment in their work.
What the 2019 delegates had to say:
“The opportunity to network with my peers is so valuable to me. I get inspired talking to others and listening to how they tackle particular issues in the call centre. All of the leaders at each table did an amazing job! Thank you!”
“This session was very thought provoking for me. Doug is a wonderful speaker and story teller. I loved that he shared the growth of culture in his own organization and what it meant to the staff and the whole team.”