Stay tuned for 2022 Spring and Fall program details

A great success!

September 14, 15 & 16


COACH U Leadership Training    Fall 2021  

Tuesday, September 14 – Theme:  Transitioning back to ‘Normal’ Pre Pandemic


1:00 – 1:05pm                       Opening remarks

1:05 – 2:00pm                       Remotes – transitioning back to the office with Jessica                                               Snow

2:05 – 3:00pm                       Dealing with Difficult people with Marley Toy

3:05 – 4:00pm                       Networking Break Out Rooms


Wednesday, September 15 – Theme:  Change Management


1:00 – 1:05pm                       Ice Breaker

1:05 – 2:00pm                       Transitioning to a Leadership Role with Barbara                                                         Bradbury

2:05 – 3:00pm                       Continuous Change – How to coach fear and resistance                                               from staff that feel intimidated with Sherry Oxner

3:05 – 4:00pm                       Networking Break Out Rooms


Thursday, September 16 – Theme: Mental Health & Stress


1:00-1:05                               Ice Breaker

1:05 – 2:00                            Coping with Stress, Goal Setting & Learning to Listen

                                             With Gloria Tonne

2:05 – 3:00                            Prioritizing Important & Urgent with Jennifer Huddleston

3:05 – 4:00                            Networking Break Out Room



COACH U 2019

Another year has passed and another amazing COACH U has enriched our lives. This year, we had amazing sessions that helped us build new skills that we will take back to our daily work lives and help us strengthen the organizations we serve.
Julianna Cantwell
Exceptional Leadership Workshop

Comments from the delegates:

“I really enjoyed this workshop.  It is immediately relevant to my daily tasks as a supervisor/manager.  I also found that Julianna spread out the topics in a smart way and had lots of activity breaks (group conversations etc) which helped to break it up and make sure it didn’t feel like a lecture.  It felt very interactive and engaging.” 

“I thought Julianna was wonderful and I walked away from the session feeling confident that I had the ability and now knowledge to be a better leader and confront feedback with others in a constructive way.”

“This was a great session.  I am already finding opportunities to put some concepts into practice.”


Photo Julianna Cantwell.jpg
Learn more here:
Roundtable Networking
Photo Leisa McDonald 2016.jpg
Delivering Disciplinary Type Feedback
With Leisa McDonald
Setting Goals for Self and Others: SMART Planning
With Gloria Tonne
Bud to Boss
With Leslie Wilson
Group 2
Group 3 large
Doug Swift
Culture in the Workplace

Doug shared with us the process and habits that produce a healthy work culture where people are happy to come to work and are able to find meaning and fulfillment in their work.

What the 2019 delegates had to say:


“The opportunity to network with my peers is so valuable to me.  I get inspired talking to others and listening to how they tackle particular issues in the call centre.  All of the leaders at each table did an amazing job!  Thank you!”

“This session was very thought provoking for me.  Doug is a wonderful speaker and story teller.  I loved that he shared the growth of culture in his own organization and what it meant to the staff and the whole team.”


COACH U Registration Form