September 16 & 17

Program Includes

  • Gamification

  • Building Participation in Teams

  • Adapting to new remote workforce:  continued motivation, onboarding and training

  • Networking / Breakout rooms - Lots of time for interaction

  • Dealing with difficult calls

  • Be Kind to Yourself with Pat Vos



$99.00 Early Bird before September 1, 2020   $69.00

Five Logins:  

$395.00 Early Bird before September 1, 2020 $295.00

Ten Logins:   

$595.00 Early Bird before September 1, 2020 $495.00


COACH U 2019

Another year has passed and another amazing COACH U has enriched our lives. This year, we had amazing sessions that helped us build new skills that we will take back to our daily work lives and help us strengthen the organizations we serve.
Julianna Cantwell
Exceptional Leadership Workshop

Comments from the delegates:

“I really enjoyed this workshop.  It is immediately relevant to my daily tasks as a supervisor/manager.  I also found that Julianna spread out the topics in a smart way and had lots of activity breaks (group conversations etc) which helped to break it up and make sure it didn’t feel like a lecture.  It felt very interactive and engaging.” 

“I thought Julianna was wonderful and I walked away from the session feeling confident that I had the ability and now knowledge to be a better leader and confront feedback with others in a constructive way.”

“This was a great session.  I am already finding opportunities to put some concepts into practice.”


Learn more here:
Roundtable Networking
Delivering Disciplinary Type Feedback
With Leisa McDonald
Setting Goals for Self and Others: SMART Planning
With Gloria Tonne
Bud to Boss
With Leslie Wilson
Group 2
Group 3 large
Doug Swift
Culture in the Workplace

Doug shared with us the process and habits that produce a healthy work culture where people are happy to come to work and are able to find meaning and fulfillment in their work.

What the 2019 delegates had to say:


“The opportunity to network with my peers is so valuable to me.  I get inspired talking to others and listening to how they tackle particular issues in the call centre.  All of the leaders at each table did an amazing job!  Thank you!”

“This session was very thought provoking for me.  Doug is a wonderful speaker and story teller.  I loved that he shared the growth of culture in his own organization and what it meant to the staff and the whole team.”


COACH U Registration Form

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