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President's Message

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Leslie Wilson

Respectfully submitted by Leslie Wilson, President

 

President's Message
Membership

Education Committee Update

Respectfully submitted by Gloria Tonne

Committee Chair

"Fill your soul and mind with light and with a clear sky, just like the summer." – Remez Sasson

 

This past month has been a harbinger of positivity, energetic relationships, new focus and the exciting things to come.

The Education Committee provided members with a Retention webinar on April 5th, where we learned that the average cost of onboarding a new hire is between $5-7,500.00; yikes! If you would like a copy of the webinar to learn some new retention strategies, you can reach out to linda@camx.ca

The middle of April had us meeting in person for the "Striving for Excellence- A Quality Agent Training Seminar," What a seminar it was! If you want to provide your new front-line staff with professional training with top-shelf tips and tricks on things like positive-phrasing, de-escalation and more, then you'll want to learn more about this session.

As the days get longer, I am inspired to connect more with others. Our May 3rd Marketing webinar will provide great ideas for our members to extend their relationships and marketing strategies.

If you are interested in sharing your knowledge, please contact the Education Committee; we are always looking for new idea's to create value with our members.

As Helen Keller once said, "Alone we can do so little; together we can do so much."

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Gloria Tonne

Convention

Member  Spotlight
Gord McCabe
Extend Communications

 

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"Gord is a CSR with Extend.  I was very impressed with his goal to 'make someone's day every time, whether on a call or in person'.  WOW, this is an agent you would want in your centre!  And what a voice!", says Linda Osip.

Gord McCabe
 
CAM-X News

CAM-X UPDATE

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Respectfully submitted by Linda Osip, Executive Director

  Theme for this year:  Engage With Purpose!

 

 

 

 

 

Upcoming Webinars:

May 3

Marketing Panel

May 17

Coach U Inspired Supervisor Panel

$75.00 Unlimited logins per company

Sign me up

Time:  1:00- 2:00pm ET

 

                                 

 

 

 

 

 

Personality Profiling Software Now Available

Achieving the Perfect Fit between your Employees and your
Company's Culture

Elite Profiling System
Identify Key Characteristics
Hire Top Performer
s
Post Interview/Training Guide
Management Strategies
Suggestions for Development

Ask for a Demo erika@camx.ca

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 Show your staff they are worthy: 

CSR and Supervisor Certification

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Pre Employment Testing Demo Available

Contact linda@camx.ca for instructions

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Two Grey Suits

Two Grey Suits 
Attitude Is Seriously Under-Rated, In Fact - It Is Everything

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This article is part of the TwoGreySuits Managing Employee Performance Series and is offered by our partner, TwoGreySuits as a service to our members.

People who harbor poor attitudes or people, who beat themselves up easily, generally blame it on other things which have happened to them in life. Maybe it is personal relationship problems, financial problems, perhaps a recent job loss. They see themselves as victims. But it doesn’t have to be this way.

Don’t let poor attitude convince you that you're not in control. This is a downward spiral. You have the power to choose your attitude, and ultimately your life’s outcome.

 The process of human change begins within us. We all have tremendous potential. Each of us has the ability to put our unique human potential into action and to acquire a desired result. But the one thing that determines the level of our potential, produces the intensity of our activity, and predicts the quality of the result we receive is our attitude.

Attitude determines how much of the future we are allowed to see. It decides the size of our dreams and influences our determination when we are faced with new challenges.

No other person on the planet has control over our attitude. People can affect our attitude by teaching us poor thinking habits, unintentionally misinforming us or providing us with negative sources of influence, but no one can truly control our attitude unless we voluntarily surrender that control.

Our Attitude is 100% within our Control

In other words we have the power to decide the way in which we respond to things happening around us that are often out of our control. As an example, when you are driving along the highway and see that you are going to be in a traffic snarl, all the brake lights coming on, overhead illuminated delay signs, maybe the sounds of tires skidding, we can choose how to respond or think about that situation. We can choose to curse, get angry, try and place blame, worry about being late, etc. (all things which raise our blood pressure) We can also choose to think of this unexpected downtime as new found time to do other things, phone your loved one (hands free of course) or to simply relax by putting on some good music, or in other words to decide to accept it for what it is and to immediately put the delay time to better use, such as relaxation even as simple as deep pleasurable thought.

No one really makes us “angry”. We make ourselves angry when we decide to respond by having no control over our attitude/response. What someone else may have done is irrelevant. We have the luxury of choosing how we respond, not they. They merely put our attitude to a test. Can you allow yourself to be upset or disappointed? Absolutely. But our attitude will serve to quickly bring us out of this state and not let it affect us going forward. If we select a volatile attitude by becoming hostile, angry, jealous or suspicious, then we have failed the test. If we condemn ourselves by believing that we are unworthy, then again, we have failed the test, we have allowed our attitude to affect our go forward actions.

If we truly care about ourselves, then we must accept full responsibility for our own feelings and how we choose to respond to certain things. We must learn to guard against those feelings that have the capacity to lead our attitude down the wrong path and to strengthen those feelings that can lead us confidently into a better future.

If we want to receive the rewards the future holds in trust for us, then we must exercise the most important choice given to us as human beings by maintaining self-control over our attitude. Our attitude is an asset, a treasure of great value, it largely defines who we are as human beings and it must be carefully thought processed and expressed accordingly.

When you have the right attitude, you can do truly remarkable things. Think for a moment of the successful people you know in your life and how you would describe their attitudes. I’d wager there aren’t any long lasting poor attitudes in that group.

Everyone Has the Power to Change Their Own Situation.

Any day we wish, we can discipline ourselves to change almost anything about ourselves, we can choose to open our mind to new knowledge, and we can start something new. We can start the process changing our attitudes. We can do it immediately, or next week, or next month, or next year. The point is we have within us the power to change by understanding that how we choose to respond to events today will determine how things will unfold for us in the future.

Everyone Can Create Their Own State of Well-Being

Having the right attitude is a “must have” for success and happiness. The right attitude is one of the fundamentals for living a good life. That is why we must constantly examine our feelings about our role in the world, what gifts and talents we bring to the world and about our possibilities for achieving our dreams.

It is our emotional nature that governs most of our daily conduct in our personal and business worlds. It is the emotional aspect of our experiences that determines our behavior. How we feel about life's events is a powerful force that can either hinder or inspire us to take immediate action on any given day. With the right attitude, human beings can literally achieve anything. With the wrong attitude, they can be road blocked and crushed by simple things that would otherwise be considered insignificant.

You can have more than you've got because you can become more than you are. The major thing that makes the difference is our attitude and how we choose to respond to events or things happening around us….and the good news in all this is that it is 100% within your control.

TwoGreySuits is a leading-edge provider of on-line human resource management information, processes, tools and forms servicing the North American market. They have integrated the HR practices associated with the key drivers of Employee Engagement within the well-organized information on the website.

To login as a user:   camx.twogreysuits.com

  • Enter your email address and Password CAMX01

  • If you are not currently signed up, please email me directly linda@camx.ca

 

The TGS System is a one-of-a-kind product that includes:

 

  • The HR Power Centre for dealing with the day-to-day people management issues that inevitably arise

  • 24/7 HR Hot Line

  • Topical regular Blogs suitable for reprinting by the Association members

Member Spotlight

 

Message from Convention Committee Chair

Desiree Bombenon

 

View Desiree's Exciting Message!

                                          Engage With Purpose!

                                                          Visit Calgary

                                                          Westin Calgary

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