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President's Message

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Leslie Wilson

Respectfully submitted by Leslie Wilson, President

Fun Fact for December:

It was on December 17, 1903, at Kill Devil Hills in Kitty Hawk, North Carolina, when Orville Wright completed the first powered flight of a heavier-than-air aircraft.

Kill Devil Hills!? You wouldn’t catch me flying off a hill with a name like that!

It couldn’t have bothered Orville’s brother Wilbur, who went up in the same aircraft right after his brother had safely landed.


Enjoy a few cookies.  Soft Molasses are the best!!


Soft Molasses Cookies

Our old-fashioned Soft Molasses Cookies are super soft (not crispy) and packed with the rich flavors of molasses, ginger, and cinnamon. This particular recipe is based on an old Shaker cookie recipe from the 1920s and has been enjoyed by generations of bakers and cookie lovers!

Notes: Be sure to use “dark” molasses.


2 cups all-purpose flour

2 teaspoons baking soda

1-1/2 teaspoons ground ginger

1 teaspoon ground cinnamon

1/2 teaspoon salt

3/4 cup shortening or softened butter

1 cup sugar, plus more for topping

1 egg

1/4 cup dark molasses



Preheat the oven to 350 degrees F.

In a large bowl, cream the shortening and sugar until light and fluffy. (If using a mixer, beat on high speed about 2 minutes.)

Add the molasses and beat until combined. 

Add the egg and beat well until combined. Scrape down the sides and bottom of the bowl as needed.

Sift the flour, soda, salt, and spices together.

Add a little of the dried ingredients at a time to the creamed mixture.

Form dough into small balls (about the size of a golf ball) and roll in sugar. Place on an ungreased baking sheet, about 3 inches apart.

Bake for 10 to 15 minutes or until browned and edges appear set.

Let cool for five minutes on baking sheet before transferring. 

President's Message

Education Committee Update

Respectfully submitted by Gloria Tonne

Committee Chair


Thomas Jefferson said, "Education is the key to success in life, and teachers make a lasting impact in the lives of their students."


As November slips into December, we become more focused on giving gifts to others to show our appreciation and love and acknowledge their impact on our life. I believe the best gifts are those that help me learn something. 

The Education Committee is excited to share with the membership that on Nov. 30th, we will be hosting a webinar for you that focuses on freshly onboarded staff. "Not just the Answering Service" will introduce some fundamental subjects that explain why we are far more than "just an answering service." It will clarify what the role of a customer service representative (or whatever your particular firm calls them) includes and provide tips that will set your new hire up for success during their training process. 

The Education Committee has some new faces, a new focus for the upcoming year, and a desire to gift the CAM-X membership with education on multiple levels. We are already discussing our 2023 COACH U Leadership sessions and are always eager to hear your feedback on what you want to see this year. 

We are approaching the end of 2022. I want to thank all the industry leaders, teammates, and educators who have impacted the education committee and our members this year with their expertise and collaboration. With this gift, we all become more successful in our journey to knowledge.

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Gloria Tonne


Boost  Spotlight
Michael Leibowitz
Call Experts, Charleson, SC

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Listen to Michael

CAM-X News
















Respectfully submitted by Linda Osip, Executive Director

  Theme for this year:  Engage With Purpose!










  • How to Keep Calm and Carry on During the Holidays

  • Navigating the Holidays When You Have Depression

  • How to Stay Mentally Healthy During the Holidays

  • Making Happy Changes in Your Holidays

  • Focus on Meaning Not Money – Christmas on a Budget


For many people, Christmas and the holiday season are a happy and joyous time, enriched by reuniting with family and friends. But year's end can also be very stressful. Old patterns of behavior emerge, our stress levels rise, and our ability to cope flies out the window. People with unloving parents or problematic families face a whole different set of challenges.


Join Leisa as we discuss tools to navigate the holiday season with clarity and healthy choices.



$75.00 Unlimited logins per company


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Time:  1:00- 2:00pm ET



*Recordings of all webinars are available email

Pre Employment Software Update:

We are actively working to add Personality Profiling as an option

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Next Webinar December 14

Dealing with Stress during the Holiday Season

Your Host:  Leisa McDonald


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 Show your staff they are worthy: 

CSR and Supervisor Certification

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Pre Employment Testing Demo Available

Contact for instructions

Two Grey Suits

Two Grey Suits 

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This article is part of the TwoGreySuits Managing Employee Performance Series and is offered by our partner, TwoGreySuits as a service to our members.


As the holiday season is now upon us, many employers will be hosting office parties. We offer the following pointers and remind HR Power Centre members that they can download the Drug and Alcohol Use Policy which will help everyone enjoy a safe and joyous holiday party. This policy also deals with how to properly manage an intoxicated employee who attempts to drive home. Any non-members wanting this policy or for members quick access, send an email to and we will respond by sending you the policy.

Employers may be held responsible for other consequences that can arise out of alcohol consumption at work related events. For instance, in a case that has gone before the courts an employer was liable to pay damages for injuries sustained by an employee who had been the driver in a single car accident that occurred after the employee had been drinking at an office party.

Despite the fact that your office party may take place outside of working hours, employers and employees should be mindful of the fact that an office party is still a work-related activity. For employees, business codes of conduct and appropriate behavior are still applicable, even if your office party is not at your business premises. For employers, you may be liable if you fail to take reasonable steps to protect your employees against sexual harassment or other offensive conduct that may occur during these events.

Employee’s negative behavior at off-site meetings, conferences, and weekend retreats can be the subject of scrutiny, even if the conduct took place “off-duty.” Work-related activities are considered part of the “work environment.” For example, sexual harassment complaints can arise from off-site parties and attract liability. 


Any breach of company policy during holiday parties may be cause for discipline, depending on the circumstances and seriousness. Employers will want to remind employees of acceptable and appropriate behavior at these social events, and that any complaints regarding inappropriate behavior will be followed up by the employer.


Here are some suggestions to manage your risk this holiday season:


• Send a reminder to employees by e-mail specifying that codes of conduct still apply at holiday parties, that excessive drinking is discouraged, designated drivers encouraged and that under no circumstances should employees drink and drive.

• If possible, hold social events outside of regular working hours, off premises and at a time in which employees will not be paid to attend.

• If alcohol is going to be served, attempt to limit consumption by avoiding “open bars.”

• Provide drink tickets, have a cash bar, or have the bar cease serving at a certain time.

• Ideally, it is best to have a professional bartender serving alcohol who is experienced in identifying intoxicated persons. Make it clear to the bartender, or other server, that he or she should not continue to serve employees who are visibly impaired.

• Offer food and non-alcoholic beverages.

• During the event, have announcements reminding employees not to drink and drive.

• Distribute free taxi passes, and deal with intoxicated employees immediately, not when they are about to leave.

• Designate someone at the party to monitor drinking and assist if someone is impaired.

• Ensure it is clear that attendance at social events is clearly voluntary.

• Reinforce the nature of the celebration by avoiding denominational entertainment, music or announcements during the event that have a religious overtone.


Your friends at TwoGreySuits wish you a safe Holiday party and happy holiday season.

TwoGreySuits is a leading-edge provider of on-line human resource management information, processes, tools and forms servicing the North American market. They have integrated the HR practices associated with the key drivers of Employee Engagement within the well-organized information on the website.

To login as a user:

  • Enter your email address and Password CAMX01

  • If you are not currently signed up, please email me directly


The TGS System is a one-of-a-kind product that includes:


  • The HR Power Centre for dealing with the day-to-day people management issues that inevitably arise

  • 24/7 HR Hot Line

  • Topical regular Blogs suitable for reprinting by the Association members

Member Spotlight


Message from Convention Committee Chair

Desiree Bombenon

It is my absolute pleasure to Chair and host the 2023

CAM-X Convention in my home town of Calgary Alberta,

Canada. I promise you it will be an experience you will

not want to miss. Our Convention Committee has already

started planning and we are so excited with the topics

and speakers that will bring so much value to your business and also your personal lives. Engagement through Purpose is the theme that will run through the convention and is aligned with the overall theme of Engagement for CAM-X this year.


Not only will you get incredible take home value from attending, but you will leave motivated and re-energized! A few things about Calgary that you should know, we are home to the World’s Greatest Show on Earth, the Calgary Stampede Rodeo and Exhibition. In 2022 we were the top city for people to move to from other places in Canada, and that may be because this year Calgary was named the number 1 city in North America to live in and the number 3 best city to live in globally. One of the top 5 mountain resorts, Banff, is only an hour away from Calgary! Now… don’t you think you should check Calgary out, here is your chance! Join us at the September 2023 CAM-X Convention, and be Inspired on Purpose!

Engage With Purpose!

Visit Calgary

Westin Calgary

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