In this Issue : A message from President Dana Lloyd 20 Reasons to Use the HR Power Centre and HR Read more →
Webinars & Leadership Training
Webinar: Introducing the NEW Call Centre Award of Distinction Program
Thursday, April 27 @ 1:00pm ET
Your Host: Linda Osip
Linda will go through the improvements to the Award of Distinction program highlighting the changes in the scoring criteria and the instructions for the Client Profile Sheets.
The Award Committee has been working to revamp and update the AOD program and scoring criteria. The committee recognized that a new program was necessary to meet with the complex call types many of you are working with in your specialized accounts.
The ‘Best Practice Basics’ remain the cornerstone of the scoring criteria. The improvements have been established to meet the needs of your specialized accounts, allowing you to customize the form based on your client’s specific needs.