Webinars & Leadership Training

Available Seminars

Webinar:  Introducing the NEW Call Centre Award of Distinction Program

Thursday, April 27 @ 1:00pm ET


Your Host: Linda Osip

Linda will go through the improvements to the Award of Distinction program highlighting the changes in the scoring criteria and the instructions for the Client Profile Sheets.

The Award Committee has been working to revamp and update the AOD program and scoring criteria.  The committee recognized  that a new program was necessary to meet with the complex call types many of you are working with in your specialized accounts.

The ‘Best Practice Basics’ remain the cornerstone of the scoring criteria.  The improvements have been established to meet the needs of your specialized accounts, allowing you to  customize the form based on your client’s specific needs.