In this Issue : A message from President Dana Lloyd A message from your membershift Development Committee Chair Time Management Read more →
Price: 70.00 per CSR 10% off of any bundle of 10 or more
The Agent Certification Program is for the TAS / Call Center industry to certify and accredit their agents.
The goal of the Agent Certification Program is for your TAS / Call Center to offer your agents a professionally prepared program where they can be tested and accredited in TAS and Customer Service skill sets using the features of the accredited TAS Platform.
Successful candidates will have demonstrated excellence in these areas:
- Successfully passing a comprehensive written examination of Call Handling skill sets.
- An oral interview which tests customer service issues and problem calls with a certified examiner.
For More Information Contact :
CAM-X Executive Director