Annual Convention & Trade Show

Available Conventions

Photo Quebec 1 Photo Quebec 2 Photo Quebec 3

52nd  CAM-X Annual Convention & Trade Show

  September 20-23, 2016 Chateau Laurier, Quebec City, QC


Message from Convention Chair Dana Lloyd

Thank you for your interest in CAM-X and our upcoming 2016 Convention & Tradeshow in both the historical and cultural city of Quebec.

We truly value the partnership with each and every one of our vendors. We are designing every aspect of the conference to ensure maximum exposure to you.  We have taken past conference feedback and incorporated it into this year’s forum to ensure delegates have more opportunities for demos, questions, and meetings.

We ensure, from a marketing standpoint, exposure through our listserve, social media, conference marketing materials, as well as mentions throughout the conference. With approximately100 delegates from across North America you will have access to decision makers and potential long time customers.

There is absolutely no way we could do this without you and your help. You are such a valued partner and we are 100% committed to ensuring a successful conference to both you and our delegates.

If you have any questions or requests, please contact me at or Linda Osip, Executive Director, at

We look forward to seeing you in September!    Nous attendons impatiemment de vous voir en septembre!

Register Now: 

Members:  799.00     Non Members:  1049.00

  • Registration includes:  All Education Sessions, Trade Show, Opening reception, Breakfast & Lunch in trade show room Sept 21 & 22,  Cooking Demonstration Sept 21, Gala dinner Sept 22, Awards Luncheon Sept 23
  • Guest tickets available for: Opening reception, Cooking demonstration, Gala Dinner and Awards Luncheon
  • Trade Show passes available on request

Exhibitor Information:   Vendor Package Quebec City 2016


Quebec City – So Europe – So Close!

Experience true French heritage in Old Quebec, a UNESCO World Heritage treasure, and a living history lesson with an incredible mix of architecture, heritage, art and culture, As the only walled city north of Mexico, Quebec city is a spectacular draw for attendees across North America.

About the Property

Hotel Chateau Laurier Quebec is ideally located in the heart of the city, on Parliament Hill, nestled between the Plains of Abraham, a vast urban park, the lively Grande Allee Street and within a 5-minute walk of historic district Old Quebec.

CAM-X Group Room Rate:   179.00 – 279.00 ( 3 days pre and post) many room types available

Group Code:  17327

Complimentary internet in guest rooms and use of fitness centre

Book your reservation by phone:  1-800-463-4453

Book online:

English link :

Lien en français :

PLEASE NOTE: you will see the total price for the room nights before taxes


  • Late September average high: 18 C / 64 F
  • Late September average low: 7 C / 45 F

Convention Attire

All Educational Sessions: Business Casual

Gala Event: Formal

Turn Down Sponsored by:  Logo MAP Communications

Delegate Bags Sponsored by:  Logo Stericycle-Communication-Solutions-2ColorLarge_2015

Schedule of Events

Monday, Sept 19

4:00 – 7:00pm                   Board meeting WILFRID-LAURIER

7:30 am Tuesday to Friday: Morning Walks with Michael Leibowitz.

Tuesday, Sept 20

10:00am – 12:30pm                    Optional Pre Conference Event:  Photo Rally (2 hours)

Meet for instruction in Manege room at 10:00am


What: Walking Photo Rally

When: Sept 20th, 10AM-12:30PM

Cost: $35 / pp

How: Register with Linda Osip at

Details:    Teams of 5-8 people will be provided with clues, a map and a camera.  When you’ve answered each clue, take a picture to prove your solution.  Prizes will be awarded according to most correct answers and most unique pictures.

Pre conference photo rally promo

Lunch – Treasure Chest 15% discount coupon honoured:    Bistro L’Atelier

Sponsored by:  Logo TAS Innovations logo 2

6:00 – 8:30pm                   Opening Reception INNER COURT YARD IF WEATHER PERMITS OR FOYER DES PLAINES

Sponsored by:Logo pulsar360logo_6rgb

Wednesday, Sept 21

8:30 – 9:10am                   Networking Breakfast in Exhibit Hall PLAINES BC

9:10 – 9:15am                   President’s Welcome:  Michael Leibowitz PLAINES A

9:15 – 10:30am                       Opening Keynote: Brian Thwaits


Opening Keynote: Brian Thwaits – Train Your BrainBrian_Thwaits-HiRes-Jul2014-1

This provocative and enlightening presentation will give that three-pound organ inside your head an adjustment you’ll never forget. It’s a memorable and entertaining performance that demonstrates how learning to use your brain better will significantly enhance the way you think, learn and communicate. And it will have an immediate and powerful impact on just about everything you do – both personally and professionally!.     Watch Brian now


10:30 – 10:45am                Coffee in Exhibit Hall

10:45 – 12:00                    Sales Trends & Organic Growth with Janet Livingston

12:00 – 1:00pm                 Networking Lunch in Exhibit Hall

Sponsored by:  Maryann Wetmore Leadership Development Fund Logo Maryann Wetmore Leadership Development Fund

1:00 – 2:30pm                   Commission Panel:  Moderator Paul Lloyd

Abby Leibowitz, Paul Roy, Janet Livingston & Kevin Ryan

“Your Investment in Sales”

If you have sales people or are thinking of starting a sales department, you won’t want to miss this session. This session will bring together, in one room and on one panel, five of the brightest sales and marketing professionals in our industry.  Each one will describe how they compensate their sales people. Each of the 5 compensation plans is different but they have all achieved success. This session alone could be worth tens of thousands of dollars to you.

Maybe, with some friendly persuasion, we might convince them to also share some of their other secrets to success.

2:30 – 2:45pm                   Coffee in Exhibit Hall

2:45 – 3:45pm                   Acquisitions:  How to go about it, the pitfalls and opportunities with George Otte

3:45 – 4:30pm                   “Business Lessons from behind the Wheel” with Paul Roy & Bill Tucker

Paul and Bill will explore lessons they have experienced from sailing over 10,000 miles together over the past fifty years.

4:30 – 6:00                        Cocktails and Cooking Lessons with Chef and the Vendors

Sponsored by:  Logo Amtelco 2013

Thursday, September 22

8:30 – 9:15am                   Networking Breakfast in Exhibit Hall

Sponsored by:  Logo Amtelco 2013

9:15 – 9:30am                   ATSI Welcome:  Josue Leon

9:30 – 10:30am               Opening Keynote:   Sebastien Sasseville

Photo Sebastien

      Leadership:  Your ability to lead is directly connected to your ability to inspire.

Forget the summit: Focus your team on growth habits. Leaders know that what matters most is not how high they climb, but rather how many people they bring with them. They also know where they are going but they understand that success is only a point in time. After nearly 10 years of preparation, Sebastien stood on the top of Mt Everest for only five minutes. The most important lesson he learned from that? Victory is not a goal, it’s the consequence of our actions.

10:30 – 10:45am             Coffee in Exhibit Hall

10:45 – 11:00am              15 Minutes of Fame – Amtelco

11:00 – 12:00pm                Best money making ideas of the year! with Michael Leibowitz

12:00 – 1:00pm                Lunch in Exhibit Hall

1:00 – 1:30pm                   Annual General Meeting

1:30 – 2:30pm                   Lean Culture Exercise with Judy Craik

2:30 – 2:45pm                   Coffee in Exhibit Hall

2:45 – 3:00pm                   15 Minutes of Fame – Startel

3:00 – 3:30pm                  Don’t miss an opportunity to grow your business!  with Alain Brunel

Photo Alain Brunel

‘Do you ever say “Sorry, but we don’t do that ” to a potential customer and lose an opportunity?

Alain Brunel will talk about hidden opportunities that can change your business. Alain believes that in some cases, it just so happens that no one else does what the prospect is asking for and this could be a start point to a new niche, for which the demand is much greater than you could have imagined.

Alain is excited to share 2 past experiences related to this that turned out to be success stories, and a third one just starting. He is confident that there is something that will be very valuable to attendees!

3:00 – 3:30pm                  CAM-X Updates

6:00 – 7:00pm                 Cocktail Reception

7:00 – 10:00pm               Gala Dinner and Silent Auction

Sponsored by:Logo Startel 2016Logo Prof Tele 2016

Friday, Sept 23

9:30 – 10:15am                Improve Service Levels by Cutting Training Costs … YES, less is more with Gary Blair

Photo Gary Blair 2016

This presentation will help every center both cut down on training costs and improve service levels in the process.  Learn the benefits of video training and how to bring your operation to the next level of best practices in the world of virtual learning.



10:15 – 11:00                   Insight from the Insiders!

CSR Feedback Panel Moderated by Cindy Roma

11:00 – 12:30                    Employee Lifecycle & Employee Engagement with Ron Guest

Photo Ron Guest 2016Ron will embrace you in a presentation linking the employee life cycle  (ELC) to employee engagement strategies and tactics. You will learn where recruitment, onboarding, orientation, career planning, employee development and even termination play key parts in increasing employee engagement in the workplace.

Ron Guest is a founder and senior partner with our HR services provider, TwoGreySuits. He was with us at our 2010 convention in Las Vegas where he presented on Social Media Policies in the workplace.

12:00 – 2:00pm              CAM-X Awards Luncheon

Sponsored by:Logo Amtelco 2013

3:00 – 5:00pm                   Board Meeting WILFRID-LAURIER

Proud Vendors and Sponsors:Logo Szeto 2016

Logo Image 24 Logo Loxysoft Inc. logo skystream-logo-w-bkgrnd Logo Nuvoxx Logo Star Telecom  Logo SA HMS Vector Full color no background

51st CAM-X Annual Convention & Trade Show Charleston, SC

Photo Memories:

Watch the Giving Back Videos from the 51st Conference:

Photo memories  from the 50th Annual Convention & Trade Show held at the Chateau Laurier, Ottawa, Ontation in  September, 2014



Networking and education are the hallmarks of CAM-X’s annual Convention and Trade Show. Attendees are offered the unique opportunity to network with their peers from Telephone Answering Services and Call Centres located throughout North America. Industry related vendors are on hand to provide information on the newest and most innovation industry-specific equipment and procedures. Keynote speakers and member-driven workshops are expertly choreographed to provide delegates with three days of fact-finding mingled with bouts of fun and relaxation.