Founded in 1964, the Canadian Call Management Association (CAM-X) is an industry trade Association representing the needs and concerns of Call Centres and Telephone Answering Services across North America. A not-for-profit, member driven Association, CAM-X is comprised of a cohesive group of concerned business people dedicated to helping owners and managers increase their business markets, profits and opportunities.

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Award Of Excellence – Launch January 2016

AOE Mentoring Guide & Scoring Criteria CAM-X 2016

Pre-Employment Testing – Available now

CPET Order Form

Call Centre Award of Distinction – Launch February 2016

AOD CAM-X Registration 2016

AOD CAM-X overview 2016

52nd Annual Convention & Trade Show
September 20 – 23, 2016
Chateau Laurier, Quebec City, QC

COACH U – Leadership Training September 23-24, 2016 Chateau Laurier, Quebec City, QC

The CAM-X Continuing Education Committee is committed to hosting inspiring, thought-provoking and extraordinary conferences. These conferences are targeted to managers, supervisors and team leaders in the call centre/TAS environment.

The programs offer the opportunity to exchange ideas and learn from other professionals in the Call Centre/TAS industry. Some topics that have been addressed are: Recruiting – Finding staff in a competitive market, Hiring – Best practices in screening new hires, Working with a diverse employee pool, Training – Technology and Learning, Bonus and incentive programs, Communication – conflict resolution and dealing with change.

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CAM-X 2016 Award of Excellence officially open.  Registration Deadline:  January 31, 2016

AOE CAM-X 2016 Registration & Rules

Don’t delay – Register today!


2016 Call Centre Award of Distinction.  Registration Deadline: February 29, 2016

AOD CAM-X Registration 2016

For more information contact Linda Osip, Executive Director or 800 896 1054

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Mark your calendars!

We are running the COACH U Leadership Training in conjunction with our 52nd Annual Convention and Trade Show at the Chateau Laurier, Quebec City, QC

Conference September 20-23, 2016

COACH U – September 23-24, 2016

Delegates will start the first day with the Closing Keynote for the conference, followed by the Awards Luncheon!

A very special program is being put together for Friday afternoon and Saturday.


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