Founded in 1964, the Canadian Call Management Association (CAM-X) is an industry trade Association representing the needs and concerns of Call Centres and Telephone Answering Services across North America. A not-for-profit, member driven Association, CAM-X is comprised of a cohesive group of concerned business people dedicated to helping owners and managers increase their business markets, profits and opportunities.

read more


Award Of Excellence – Launch January 2015

Pre-Employment Testing Launch – Webinar demonstration Wednesday, January 21st @ 2pm ET

Call Centre Award of Distinction – Launch February 2015

51st Annual Convention & Trade Show
September 29 – October 2, 2015
Hilton Doubletree, Charleston, SC

COACH U – Leadership Training November 13 & 14, 2015 Toronto, ON

The CAM-X Continuing Education Committee is committed to hosting inspiring, thought-provoking and extraordinary conferences. These conferences are targeted to managers, supervisors and team leaders in the call centre/TAS environment.

The programs offer the opportunity to exchange ideas and learn from other professionals in the Call Centre/TAS industry. Some topics that have been addressed are: Recruiting – Finding staff in a competitive market, Hiring – Best practices in screening new hires, Working with a diverse employee pool, Training – Technology and Learning, Bonus and incentive programs, Communication – conflict resolution and dealing with change.

read more


2015 Programs will launch in January 2015

Award of Excellence and Call Centre Award of Distinction

For more information contact Linda Osip, Executive Director or 800 896 1054

read more


Mark your calendars!

We are running the COACH U Leadership Training in conjunction with our 51st  Annual Convention and Trade Show at the Doubletree Hilton, Charleston, SC

Conference September 28 – October 2, 2015

COACH U – October 2 & 3, 2015

Delegates will start the first day with the Closing Keynote for the conference, followed by the Awards Luncheon!

A very special program is being put together for Friday afternoon and Saturday.


read more