In this Issue : A message from President Dana Lloyd Your Company’s Culture & What This Means When Recruiting by TwoGreySuits Read more →
Founded in 1964, the Canadian Call Management Association (CAM-X) is an industry trade Association representing the needs and concerns of Call Centres and Telephone Answering Services across North America. A not-for-profit, member driven Association, CAM-X is comprised of a cohesive group of concerned business people dedicated to helping owners and managers increase their business markets, profits and opportunities.read more
Award Of Excellence – Launch January 2016
Pre-Employment Testing – Available now
Call Centre Award of Distinction – Launch February 2016
52nd Annual Convention & Trade Show
September 20 – 23, 2016
Chateau Laurier, Quebec City, QC
COACH U – Leadership Training September 23-24, 2016 Chateau Laurier, Quebec City, QC
The CAM-X Continuing Education Committee is committed to hosting inspiring, thought-provoking and extraordinary conferences. These conferences are targeted to managers, supervisors and team leaders in the call centre/TAS environment.
The programs offer the opportunity to exchange ideas and learn from other professionals in the Call Centre/TAS industry. Some topics that have been addressed are: Recruiting – Finding staff in a competitive market, Hiring – Best practices in screening new hires, Working with a diverse employee pool, Training – Technology and Learning, Bonus and incentive programs, Communication – conflict resolution and dealing with change.read more
CAM-X 2016 Award of Excellence officially open. Registration Deadline: January 31, 2016
Don’t delay – Register today!
2016 Call Centre Award of Distinction. Registration Deadline: February 29, 2016
For more information contact Linda Osip, Executive Director firstname.lastname@example.org or 800 896 1054read more
Mark your calendars!
We are running the COACH U Leadership Training in conjunction with our 52nd Annual Convention and Trade Show at the Chateau Laurier, Quebec City, QC
Conference September 20-23, 2016
COACH U – September 23-24, 2016
Delegates will start the first day with the Closing Keynote for the conference, followed by the Awards Luncheon!
A very special program is being put together for Friday afternoon and Saturday.