Announcing the Barbara Bradbury Pay It Forward Mentoring Award Deadline: August 15, 2013 Long time member Gary Blair approached the Read more →
Membership
Founded in 1964, the Canadian Call Management Association (CAM-X) is an industry trade Association representing the needs and concerns of Call Centres and Telephone Answering Services across North America. A not-for-profit, member driven Association, CAM-X is comprised of a cohesive group of concerned business people dedicated to helping owners and managers increase their business markets, profits and opportunities.
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CAM-X Leadership School 2013
Connect with Culture
Toronto: April 22 & 23 Calgary: April 25 & 26
Day 1
8:30 – 9:00 Registration, Networking and Continental Breakfast
9:00 – 9:30 Welcome and Warm Up Culture Activity (from homework)
E & W: Linda Osip
9:30-10:30 Culture: What is it and what does it mean to you?
E: Lina Masri W: Intercon
10:30 – 10:45 Break
10:45 – 12:00 Core Values Process and Integration
E: Doug Swift W: Carey Swift
12:00 – 1:00 Lunch
1:00– 2:30 Social Media Video Conferencing Panel
E & W: Sherry Oxner, Cindy King, Kevin O’Connor
2:30 – 2:45 Break
2:45 – 3:30 Creating Core Values for CAM-X
3:30 – 5:00 Round Table Discussions
Facilitator: Linda Osip (CAM-X)
Day 2
8:30 – 9:00 Continental Breakfast & Round Table Discussions
9:00 – 10:30 Creating Culture Through 100% Responsibility
E & W: Debbie Iacovone
10:30 – 10:45 Break
10:45 – 12:00 Round Table Discussions: Sharing Best Ideas!
Facilitator: Linda Osip
Every spring CAM-X hosts two regional seminars – one in eastern Canada and the other in western Canada.
The CAM-X Continuing Education Committee is committed to hosting inspiring, thought-provoking and extraordinary conferences. These conferences are targeted to managers, supervisors and team leaders in the call centre/TAS environment.
The programs offer the opportunity to exchange ideas and learn from other professionals in the Call Centre/TAS industry. Some topics that have been addressed are: Recruiting – Finding staff in a competitive market, Hiring – Best practices in screening new hires, Working with a diverse employee pool, Training – Technology and Learning, Bonus and incentive programs, Communication – conflict resolution and dealing with change.
read moreEducation
Every spring CAM-X hosts two regional seminars – one in eastern Canada and the other in western Canada.
The CAM-X Continuing Education Committee is committed to hosting inspiring, thought-provoking and extraordinary conferences. These conferences are targeted to managers, supervisors and team leaders in the call centre/TAS environment.
The programs offer the opportunity to exchange ideas and learn from other professionals in the Call Centre/TAS industry. Some topics that have been addressed are: Recruiting – Finding staff in a competitive market, Hiring – Best practices in screening new hires, Working with a diverse employee pool, Training – Technology and Learning, Bonus and incentive programs, Communication – conflict resolution and dealing with change.
read more