Founded in 1964, the Canadian Call Management Association (CAM-X) is an industry trade Association representing the needs and concerns of Call Centres and Telephone Answering Services across North America. A not-for-profit, member driven Association, CAM-X is comprised of a cohesive group of concerned business people dedicated to helping owners and managers increase their business markets, profits and opportunities.

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50th Annual Convention & Trade Show
September 23-26, 2014
Honouring our Heritage, Embracing our Future
Fairmont Chateau Laurier, Ottawa, ON

Supervisor Leadership Training September 26 & 27 in Ottawa!

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The CAM-X Continuing Education Committee is committed to hosting inspiring, thought-provoking and extraordinary conferences. These conferences are targeted to managers, supervisors and team leaders in the call centre/TAS environment.

The programs offer the opportunity to exchange ideas and learn from other professionals in the Call Centre/TAS industry. Some topics that have been addressed are: Recruiting – Finding staff in a competitive market, Hiring – Best practices in screening new hires, Working with a diverse employee pool, Training – Technology and Learning, Bonus and incentive programs, Communication – conflict resolution and dealing with change.

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2014 Programs currently running

Winners will be presented at the 50th Annual Convention & Trade Show Friday, September 26th at the Fairmont Chateau Laurier, Ottawa, ON

Award of Excellence and Call Centre Award of Distinction

For more information contact Linda Osip, Executive Director or 800 896 1054

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Supervisor Leadership Training

Mark your calendars!

We are running the Leadership Coaching in conjunction with our 50th Annual Convention and Trade Show at the Fairmont Chateau Laurier in Ottawa September 26 & 27.

Delegates will start the first day with the Closing Keynote for the conference, followed by the Awards Luncheon!

A very special program is being put together for Friday afternoon and Saturday.

50th Annual Convention & Trade Show September 23-26, 2014


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