Founded in 1964, the Canadian Call Management Association (CAM-X) is an industry trade Association representing the needs and concerns of Call Centres and Telephone Answering Services across North America. A not-for-profit, member driven Association, CAM-X is comprised of a cohesive group of concerned business people dedicated to helping owners and managers increase their business markets, profits and opportunities.

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Award Of Excellence – Launch January 2015

Pre-Employment Testing Launch – Webinar demonstration Wednesday, January 21st @ 2pm ET

Call Centre Award of Distinction – Launch February 2015

51st Annual Convention & Trade Show
September 29 – October 2, 2015
Hilton Doubletree, Charleston, SC

COACH U – Leadership Training November 13 & 14, 2015 Toronto, ON

The CAM-X Continuing Education Committee is committed to hosting inspiring, thought-provoking and extraordinary conferences. These conferences are targeted to managers, supervisors and team leaders in the call centre/TAS environment.

The programs offer the opportunity to exchange ideas and learn from other professionals in the Call Centre/TAS industry. Some topics that have been addressed are: Recruiting – Finding staff in a competitive market, Hiring – Best practices in screening new hires, Working with a diverse employee pool, Training – Technology and Learning, Bonus and incentive programs, Communication – conflict resolution and dealing with change.

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CAM-X 2016 Award of Excellence officially open.  Registration Deadline:  January 31, 2016

AOE CAM-X 2016 Registration & Rules

Don’t delay – Register today!


2016 Call Centre Award of Distinction.  Registration Deadline: February 29, 2016

AOD CAM-X Registration 2016

For more information contact Linda Osip, Executive Director or 800 896 1054

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Mark your calendars!

We are running the COACH U Leadership Training in conjunction with our 51st  Annual Convention and Trade Show at the Doubletree Hilton, Charleston, SC

Conference September 28 – October 2, 2015

COACH U – October 2 & 3, 2015

Delegates will start the first day with the Closing Keynote for the conference, followed by the Awards Luncheon!

A very special program is being put together for Friday afternoon and Saturday.


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