Canadian Call Management Association FOR IMMEDIATE RELEASE The Tom Ryan Award Recipient For Ethics, Integrity and Quality Above All Read more →
Founded in 1964, the Canadian Call Management Association (CAM-X) is an industry trade Association representing the needs and concerns of Call Centres and Telephone Answering Services across North America. A not-for-profit, member driven Association, CAM-X is comprised of a cohesive group of concerned business people dedicated to helping owners and managers increase their business markets, profits and opportunities.read more
Award Of Excellence – Launch January 2015
Pre-Employment Testing Launch – Webinar demonstration Wednesday, January 21st @ 2pm ET
Call Centre Award of Distinction – Launch February 2015
51st Annual Convention & Trade Show
September 29 – October 2, 2015
Hilton Doubletree, Charleston, SC
COACH U – Leadership Training November 13 & 14, 2015 Toronto, ON
The CAM-X Continuing Education Committee is committed to hosting inspiring, thought-provoking and extraordinary conferences. These conferences are targeted to managers, supervisors and team leaders in the call centre/TAS environment.
The programs offer the opportunity to exchange ideas and learn from other professionals in the Call Centre/TAS industry. Some topics that have been addressed are: Recruiting – Finding staff in a competitive market, Hiring – Best practices in screening new hires, Working with a diverse employee pool, Training – Technology and Learning, Bonus and incentive programs, Communication – conflict resolution and dealing with change.read more
Mark your calendars!
We are running the COACH U Leadership Training in conjunction with our 51st Annual Convention and Trade Show at the Doubletree Hilton, Charleston, SC
Conference September 28 – October 2, 2015
COACH U – October 2 & 3, 2015
Delegates will start the first day with the Closing Keynote for the conference, followed by the Awards Luncheon!
A very special program is being put together for Friday afternoon and Saturday.