In this Issue : A message from President Dana Lloyd Why Be Concerned About Employee Engagement ? by TwoGreySuits A message Read more →
Founded in 1964, the Canadian Call Management Association (CAM-X) is an industry trade Association representing the needs and concerns of Call Centres and Telephone Answering Services across North America. A not-for-profit, member driven Association, CAM-X is comprised of a cohesive group of concerned business people dedicated to helping owners and managers increase their business markets, profits and opportunities.read more
Award Of Excellence – Launch January 2016
Pre-Employment Testing – Available now
Call Centre Award of Distinction – Launch February 2016
52nd Annual Convention & Trade Show
September 20 – 23, 2016
Chateau Laurier, Quebec City, QC
COACH U – Leadership Training September 23-24, 2016 Chateau Laurier, Quebec City, QC
The CAM-X Continuing Education Committee is committed to hosting inspiring, thought-provoking and extraordinary conferences. These conferences are targeted to managers, supervisors and team leaders in the call centre/TAS environment.
The programs offer the opportunity to exchange ideas and learn from other professionals in the Call Centre/TAS industry. Some topics that have been addressed are: Recruiting – Finding staff in a competitive market, Hiring – Best practices in screening new hires, Working with a diverse employee pool, Training – Technology and Learning, Bonus and incentive programs, Communication – conflict resolution and dealing with change.read more
CAM-X 2017 Award of Excellence officially open. Registration Deadline: January 31, 2017
Don’t delay – Register today!
2017 Call Centre Award of Distinction. Registration Deadline: February 29, 2017
For more information contact Linda Osip, Executive Director email@example.com or 800 896 1054read more
Mark your calendars!
COACH U Supervisor Leadership Training
May 9 – 10, 2017, Toronto, ON
53rd Annual Convention & Trade Show
October 17 – 20, 2017 Marriott Downtown Vancouver, BC!
For information contact Linda Osip, Executive Director
firstname.lastname@example.org or call 1-800-896-1054read more