Canadian Call Management Association

CAM-X CALL CENTER Award of DISTINCTION

REGISTRATION for the 2026 Program is now closed. Mystery calls are underway!

Program Overview

The "Best Practice Basics" remain the cornerstone of the scoring criteria. The improvements have been established to meet the needs of your specialized accounts, allowing you to customize the form based on your clients' specific needs.

Each campaign or account type will provide a pick list for the participants to choose from regarding the specific information that the agent needs to gather for each type of call.

Every year, the members of CAM-X strive to earn their awards. These awards serve as a benchmark for excellence. The scoring criteria has been discussed thoroughly, reviewed annually, and is the definitive standard for quality telephone service. The criteria has become Best Practices in our industry.

Be Distinct and join us this year - email management@camx.ca to sign up

Member Rate: $845.00

Non Member Rate: $1400.00

Our Description of Excellence

Call Center Award of Distinction Telephone Agent.jpg

Excellence requires a level of service that considers the caller first in every aspect of the call. Excellence makes a caller believe they are the most important person (or their problem is the most important consideration to your call agent / CSR).

How the agent handles every call, from beginning to end determines the success of your client relationship and the level of repeat business. No matter what is happening in your office on any given day, the caller should never believe your agent is too busy to give them the best service.

COST OF THE PROGRAM

Award of Excellence
Option #1

10 Calls will be placed over a six-month period randomly selected from the 12 CPS forms submitted.

$650.00

Award of Excellence
Option #2

20 Calls will be placed over a six-month period randomly selected from the 12 CPS forms submitted.

$1000.00

Award of Excellence
Plus Dispatch

3 of your calls will be evaluated for full dispatch procedures. 3 CPS forms out of your 12 will be completed using a different link.

Add on to #1 or #2 $395.00

ENTRY REQUIREMENTS

When payment and registration documents are received, the CAM-X office will send you a link and codes to enter your client profile information. Please ensure that the person(s) responsible for administering the program in your organization understands the guidelines provided.

USE OF LOGO / PROMOTIONAL MATERIALS

Award recipients receive a logo indicating the year and level of achievement which can be used on company and promotional materials. Logos remain the property of CAM-X and must not be shared or altered.

Successful participants may refer to their company as a recipient of the CAMX Award of Excellence for any advertising, marketing, and promotion within 12 months following the announcement by CAM-X.
Successful participants with multiple offices must recognize the office that earned the award ONLY - The year(s) in which the participant was successful MUST be referenced.
Non-members must cease from using any reference to the Awards program - If a non-member rejoins CAM-X, the program starts from the beginning.
Top score recipients agree to allow CAM-X to use recorded calls for future training materials i.e., TOP TEN Calls audio files.
Advertising must reflect the status of the program and must not contain misleading information.
Any reference to earning the award must include the year(s) earned and, if desired, the number of total years the company has received the Award.

ETHICS & INTEGRITY

Do not tell or show your staff which clients are involved in the program.
Do not mark the client accounts in any way.
Do not assign calls to specific staff members. These calls should be open to all agents who answer for similar customers on your service.