CAM-X Convention  News

Get ready for an amazing experience

A Virtual Conference!

October 1 & 2, 2020

Keynote speaker:  Sarah McVanel

Sarah's Session:  Recognition in a Virtual World

Listen to Sarah

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Virtual Convention 2020

Respectfully submitted by Brad French, Convention Chair


To say things have changed would be a monstrous understatement.  I must say that we had an incredible experience lined up for you in Kingston this year, but no one on my convention committee planned for a pandemic!

When given lemons, the best thing to do is to make lemonade.   I am super excited to announce that this years CAM-X convention will be our industries first virtual convention.  While we are still working out the details, we will be holding our virtual convention over two days (October 1st, and 2nd) with 3 to 4 hours of programming per day.  As we are all new to this, we will be careful of time zones to ensure people do not have to get up too early or stay up too late!

The price point is also going to make it more attractive for companies to send many team members at a fraction of the cost, considering there will be no hotels, food or travel costs and a reduced convention price.

We are finalizing our agenda, but sessions will include:

  • Motivating a remote workforce

  • Operator bonus plans, driving results

  • Sales and marketing

  • AI and practical uses in the answering service environment

  • Virtual networking

  • AGM

  • Award of Excellence and awards presentations


I would like to thank my convention committee that have really stepped up to plan two conventions in one year!  Thank you Desiree Bombenon, Gary Blair, Gary Pudles, Steve Newall, Cindy Roma, Dana Lloyd and of course Linda Osip.

I look forward to seeing you all in October, even if it is virtual!

Register Now


Single:         $145.00     Early Bird before September 1, 2020    $95.00

Five People:  $395.00     Early Bird before September 1, 2020  $295.00

Ten People:   $695.00     Early Bird before September 1, 2020  $595.00

The 2019 CAM-X Convention in Edmonton Was a Great Success!

As another successful annual convention of CAM-X has passed, we have the chance to look back on some fond memories!

Keynote Speaker Carrie Doll

The Power of Storytelling

Carrie shared with us the power of storytelling by telling us stories. Her many years of experience has given her a wisdom in communication that she generously shares with her audience.

We will all be taking some of the lessons learned from this session back to our businesses to improve the way we communicate with the people in our lives.

We would like to once again extend our gratitude to Carrie Doll for a fantastic presentation!

Tech Wizards

The Future of New Contact Centre Technologies

Panelists: Ashif Mawji, Trent Johnsen & Corry Janssen

We had the opportunity to hear from three of the top tech experts in Canada about the leading edge of contact centre technology.


They shared with us the new opportunities arising from the adoption of new technologies, the efficiencies that can be found by implementing artificial intelligence and machine learning, as well as a forecast of coming trends that will affect our industry.

Gary Pudles moderated this very informative panel discussion. 

Member Presentations

Giving Back to the CAM-X Community With Knowledge and Wisdom

Entrepreneurs Operating System

with Desiree Bombenon

From Plan to Brand Workshop

with Beth Devine

Developing the Leadership to Replace You!  with Jamey Hopper

Billing Strategies

with Michael Leibowitz

How Great Culture Drives Great Results

With Scott Lyons of Extend Communications

Lessons Learned / Biggest Mistakes Made

With Paul Lloyd & Doug Swift

The Top 10 Take Always from Vern Harnish and the recent Scaling Up Summits

With Cindy Roma & Sydney Ryan, Co-CEOs Telelink Call Centre

Fitness Challenge

With Sharron Lawson

Change One Life - Hire Someone with a Disability

With Bill Tucker & Bill Hildreth

We would like to extend our full gratitude to this year's CAM Chat presenters! Your contributions made this an extremely informative and fruitful CAM-X convention.

The Passing of the Gavel

CAM-X has a new president and leadership team

After a wonderful year with CAM-X Hall of Famer Pat Vos as President, we are very happy to have Garrett Bidewell of Select Call Centre taking the reins for the 2019-2020 CAM-X year!

Garrett is joined by a wonderful leadership team that are determined to take CAM-X to even higher heights this year!

Helping a Cause Close to Our Hearts

Silent Auction Fundraiser to Support Breast Cancer Research

This year we were able to raise over $15,000 dollars for breast cancer research through a silent auction. Thank you to everyone who donated objects to be bid on, and to all the people who bought items.

CAM-X has been helping in the fight against breast cancer for many years now.

If you would like to learn more about what CAM-X has done over the years, please take some time to visit our "Shave to Save" website and donation campaign.

Highest Honours

CAM-X Members Rewarded for Excellence

Donald Swift Education Endowment

Constance Masinga-Leville

Donald Swift Education Endowment

Marie Wilkins

Hall of Fame


Douglas Swift

Every year, CAM-X recognizes excellence in the industry, and attempts to reward those that give so much to our community. This year, we had a new Hall of Fame inductee in Doug Swift, and education endowment awarded to Constance Masinga-Leville and Marie Wilkins, and the Barbara Bradbury Mentorship Award was given to Trish McMaster.

Congratulations to all of our award winners! You deserve it.

Barbara Bradbury Mentorship Award

Trish McMaster

What's Next?

CAM-X 2020 in Kingston, Ontario

Next year we will be holding our conference in beautiful Kingston, Ontario!

Stay tuned for further details as they arise. We will be staying at the Four Points Sheraton during the conference, so you can begin to make your plans accordingly.

Looking forward to seeing all of you there!


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© 2019 CAM-X