Founded in 1964, the Canadian Call Management Association (CAM-X) is an industry trade Association representing the needs and concerns of Call Centres and Telephone Answering Services across North America. A not-for-profit, member driven Association, CAM-X is comprised of a cohesive group of concerned business people dedicated to helping owners and managers increase their business markets, profits and opportunities.

Member Services

Benchmarking programs

The CAM-X Call Centre Award of Excellence and Award of Distinction programs have helped to revolutionize in-house training programs for participating members. Based on the overwhelming success of our scoring criteria, many members have adopted these awards scoring formats as part of their on-going commitment to excellence in customer service.

  • Webinars
  • List Serve: Members & Supervisors
  • CSR & Supervisor Certification
  • Advisor – Bimonthly publicatio


SPAS Call Center Agent Pre-Employment Screening Software from TeleSoft Systems is easy-to-deploy, very cost-effective and highly-predictive of an individual’s suitability for a particular Call Center Agent Position.

SPAS Software screens out the Job Candidates who will burn out fast because they aren’t suited for the work – and identifies the people with the Personality/Job-Fit, Soft Skills, Motivation, and Work Ethic to be Top Call Center Agents.

With SPAS as part of your Hiring Process, you will be able to select Job Candidates who will fit your employment needs better – and stay on the job longer – leading to a Call Center Agent Workgroup that has more experience and is more productive.

SPAS Software is sold on an Unlimited Usage License basis – there are No “per Test” Fees – “Annual Renewal” Fees – or any other User Fees whatsoever. SPAS Licenses are also sold with a 6 Month, 100% Money-Back Guarantee of Satisfaction.

The CAM-X Board has partnered with TeleSoft Systems to secure a 20% discount on SPAS Licenses. To find out about a Free Trial of SPAS Call Center Agent Pre-Employment Screening Software: http://www.telesoftsystems.ca/64201.html. Just mention that you are a SNUG member when you buy.

Infopoll – This monthly survey of members, gathers and distributes industry statistics on a wide variety of topics. The data collected assists members in making informed decisions, guides our committees to take appropriate actions on behalf of the membership, and acts as a database for response to the media.

  • Code of Ethics
  • Library Source: Hiring Manual, Company Policy Development, PR & Media Kit, Striving for Excellence, Glossary of Industry Terms, Advertising Library