Presentations

Convention 2011 Keynote Social Media with Kathy Patterson
(1.40 Mo)

Leadership 2011 Here today gone tomorrow
(139 Ko)

Leadership 2011 Goals – It’s your life #2
(486 Ko)

Leadership 2011 Goal Setting #1
(475 Ko)

Leadership 2010 Remote Agents
(1.99 Mo)

Leadership 2010 Social Media
(1.62 Mo)

Convention 2010 Marketing – PR
(1.02 Mo)

 Convention 2010 – Panic Mode Marketing
(1.03 Mo)

Convention 2010 Marketing – Expo Excellence
(1.06 Mo)

Convention 2010 Marketing – Branding
(170 Ko)

Convention 2010 Marketing – Bird in Hand
(197 Ko)

Convention 2010 Marketing – Advertising
(1.13 Mo)

Tim Searcy Whale Hunting
(1.09 Mo)

Trisha Stenberg Remote Agents 
(1.90 Mo)

Gail Smit Gen Y Panel notes
(77 Ko)

Gail Smit Gen Y Panel outline
(71 Ko)

Brad French – Profit Enhancement Group
(128 Ko)

Benchmarking
(385 Ko)Benchmarking

Benchmarking
(140 Ko)


Billing Strategies

File to download
(69 Ko)


Can We Talk – Addressing Negative Messages

File to download
(7.60 Mo)


Coaching

File to download
(106 Ko)


Creating an Emotionally Healthy Workplace

File to download
(2.17 Mo)


Dealing With Change

File to download
(4.52 Mo)


Deploying Remote Agents

File to download
(564 Ko)


Energized Training Techniques

File to download
(6.36 Mo)


Having a Life and Running a 24.7 Operation

File to download
(195 Ko)


Healthy Communications

File to download
(343 Ko)


How to Keep Winners

File to download
(0.98 Mo)


Ignite Your Leadership

File to download
(485 Ko)


Increase Revenue

File to download
(192 Ko)


Inspiring Winners

File to download
(500 Ko)


Is Your Call Centre Ergonomically Correct

File to download
(4.23 Mo)


Methods to Improve Performance

File to download
(347 Ko)


Niche Marketing

File to download
(4.75 Mo)


Preparing for Change

File to download
(146 Ko)


Prospecting

File to download

You’re the problem – John Whitehead CCCC 2009

(208 Ko)
(175 Ko)

Scheduling & Stats Debbie Iacavone CCCC 2009
(1.61 Mo)

Multgenerational Magic for CCCC 2009
(634 Ko)

2009 Manual for Bootcamp
(385 Ko)