Hall of Fame

The late Donald William Craik has been inducted into the 2012 CAM-X Hall of Fame.  Donald’s daughter Judy Craik proudly accepted the award during the Gala banquet at the 48th Annual Convention and Trade Show held recently at the Delta Ocean Pointe Resort & Spa in Victoria, BC.

Donald was born in Greenway, Manitoba in 1931 and died at the age of 54 in 1985.  Foremost in his very extensive list of life accomplishments is his marriage to Shirley which produced three accomplished daughters; Judy, Polly and Donna.  His second significant area of achievement was as an engineer and educator.  Don received degrees from both the University of Manitoba and the University of Minnesota.  He was a lecturer and then an Associate Professor of Mechanical Engineering at the University of Manitoba.

Donald Craik’s third area of achievement was as an elected Municipal and Provincial politician, multi portfolio Cabinet Minister, and Deputy Premier of Manitoba.  It is the fourth area of accomplishment that leads to his induction into the CAM-X Hall of Fame.

Don opened Fine Line Telephone Answering and Secretarial Services in Winnipeg in the early 70’s                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                         in

Initially Fine Line operated a business hours answering service for approximately 25 clients, but rapidly grew to 50 clients.  The young company moved into a store front office space, rented a cord board and began their adventures in the 24 hour answering service business.  Donald Craik’s 18 year old daughter Judy was his first, and probably only, choice for midnight shift.

Don Craik recognized early on the benefits to be derived from membership in industry Associations.  He joined ATAE and TAAC (the precursors of ATSI and CAM-X) and encouraged his daughters to become actively involved.  Don generated two past Presidents of CAM-X;  Judy Craik in 1989-1990 and Polly’s husband David Rattray, in 1997-1998.

The CAM-X Hall of Fame was established by the Canadian Call Management Association in 2001 in order to recognize dynamic individuals whose leadership has contributed to the evolution of the Telephone Answering Service and Call Centre Industry. The Hall of Fame celebrates inductees for their accomplishments, their vision, and their leadership as well as for their tireless efforts to promote, support and protect the TAS/Call Centre industry.