CAM-X Leadership Training

CAM-X Supervisor Leadership Training

Toronto:  April 13-14, 2012  Victoria:  October 18-19, 2012

CAM-X Leadership School

Rolling out the Red Carpet:  Training your leaders for SUCCESS

 Toronto:  April 13 & 14, 2012

 Day 1

8:30 - 9:00                Registration, Networking and Continental Breakfast

9:00 - 9:30                Welcome and Warm Up Activity

                                    Facilitator:  Denise Reynolds (T.A.S. Comm) & Linda Osip

9:30-10:30                 Interviewing, Selecting and Hiring the Right Individual

Facilitator: Pam Poehlmann (Christie & Walther)

10:30 - 10:45           Break

10:45 - 12:00           On-Boarding:  Integrating New Personnel and Preparing them to Succeed

What is On-Boarding?  Culture / Technology / Process

Why have an On-Boarding process?  Retention / Productivity / Quality

                                    Speaker:  Pam Poehlmann

12:00 - 1:00               Lunch

1:00- 2:30                 Learners are like a box of chocolates; you never know what you're going to get:  Adult Learning Styles

Characteristics of adult learning styles, anxieties, learning new skills, learning types,

managing difficult behaviors.

                                    Facilitator:  Karen Hawkins (Tigertel)

2:30 - 2:45                Break

2:45 - 4:00                Training, Coaching, Mentoring Tomorrow's Leaders:  A Handbook for Supervisors

Importance of processes, how Supervisors impact learning.  We will create a handbook

of tools and tips using case studies and group share for more take aways.            

                                    Speaker:  Ann Legault (T.A.S. Communications)

4:00 - 5:00                Round Table Discussions

                                    Facilitator:  Linda Osip (CAM-X)

6:30                            Join us to walk the Red Carpet to Stage West Dinner and Show "All Shook Up"

                                    Buffet open 6:30, Curtain Time:  8:05pm

 Day 2

8:30 - 9:00                Continental Breakfast & Round Table Discussions

9:00 - 10:30               Making sure the training sticks!

They're trained but is the job really done?

Assessing performance evaluations, evaluating the experience of the student, tying learning objectives into the evaluation process.

                                    Facilitator:  Karen Hawkins

10:30 - 10:45           Break

10:45 - 11:15           Setting Training Action Plans for our sites

Leave with an action plan, write down your ‘take homes'

                                    Facilitator:  Denise Reynolds

11:15 - 12:00           Round Table Discussions:  Sharing Best Ideas!

                                    Facilitator:  Linda Osip

Register Now: http://www.camx.ca/call-center/info-343-cam-x-leadership-training_ang.cfm

Stage West: Queen or King Suites 115.99 per night

Reservations: 1-800-668-9887 CAM-X Block

Dinner & Show Included:

All Shook Up: Inspired by the music of Elvis Presley