CAM-X Leadership Training

Toronto:  April 13, 2010

Calgary:  April 15, 2010

 Leadership training:  A must for your supervisors, team leads and managers

 - Out of Site, not out of Mind: Everything you wanted to know about Remote Agents with Tom Sheridan

 Tom will show you how to find remote employees and how to choose the right ones; In addition, you will learn how to train, monitor, coach and keep remote agents involved in your organization.  This session will show you how to decrease your overhead, increase your tenure, and improve the overall satisfaction of your employees and customers at the same time by using remote staff. 

 Top 3 Deliverables for Delegates:

 1. Open up the labor market to allow you to hire the best possible candidate for the job.

2. Lower agent turnover, increasing average tenure providing more knowledgeable and experienced staff.

3. Reduce overhead with less need for office space and equipment.

• - HR Software Demonstration and Social Networking with Ron Guest of TwoGreySuits

This presentation is about Social Media from a policy perspective in the workplace, reviewing current practice, research and reviewing current policies that work.

- Training Best Practices and Performance Management with Barbara Bradbury & Dana Lloyd

Barbara and Dana will discuss the 3 basic learning styles, how to recognize them and how to adapt training and coaching to suit each individual style of learning.  They will also talk about the 6 steps of coaching and share 25 coaching and training tips, then apply what has been learned in round table workshops to coach an employee through a desired behavioural modification.  Further, Dana will be looking at measuring effectiveness as a coach / trainer.

 Members:  1st Delegate $279.00  Additional Delegates $249.00

Non-Members:  1st Delegate 379.00  Additioinal Delegates $349.00

Registration  http://www.camx.ca/call-center/info-377-call-center-coaching-clinics_ang.cfm

Toronto

Monday, April 12th, 2010 6pm - 8pm Opening Reception

Tuesday, April 13th, 2010 8:30am - 9:00 Networking Breakfast

9am - 5pm Training Session

Delta Toronto Airport,  5444 Dixie Road, Mississauga

Delta Room Rate:  $119.00

Complimentary:

• High speed internet access in all guestrooms and meeting rooms
• Local, 1-800 & credit card calls
• Parking
• 24 Hour Airport Shuttle
• When guests arrive at Pearson airport, the hotel must be contacted to be advised of their arrival and terminal number. Guests will be advised of where to wait and the shuttle's estimated arrival time. There is a guest services area on the arrivals levels where there are hotel listings and direct lines to various hotels. Alternatively, guests can call from cell/pay phone to 905-624-1144.

 Reservations:  905-624-1144 or 1-800-737-3211 * ask for CAM-X block

Calgary

Wednesday, April 14th, 2010 6pm - 8pm Opening Reception

Thursday, April 15th, 2010 8:30 - 9:00 Networking Breakfast

9am - 5pm Training Session

Executive Royal Inn, 2823 23rd Street N.E.

Room Rate:  134.00

 Complimentary:

• High speed internet access in all guestrooms and meeting rooms

24 Hour Airport Shuttle:   

Runs from 3:40am till 12:30am roughly every 10 & 40 minutes on the hour. There is a kiosk with a direct line to our hotel in the arrivals area of the airport once landed guests can use this to contact us for the shuttle time and meeting area.

 Reservations:    1.877.769.2562  *  Ask for CAM-X Block