45th Annual Convention
Member Charity Drive
United Way

Founded in 1964, CAM-X is an industry trade Association representing Call Centres and Telephone Answering Service companies from coast to coast across North America who work together to share ideas, develop new technologies and network with their peers in order to continue the growth of their businesses as well as that of the industry. CAM-X members are leaders in the field offering the most progressive of solutions available in today's call centre environment.

Cam-X

Member Section

Membership

Overview

Founded in 1964, the Canadian Call Management Association (CAM-X) is an industry trade Association representing the needs and concerns of Call Centres and Telephone Answering Services across North America. A not-for-profit, member driven Association, CAM-X is comprised of a cohesive group of concerned business people dedicated to helping owners and managers increase their business markets, profits and opportunities.

Member Services

Benchmarking programs

The CAM-X Call Centre Award of Excellence and Award of Distinction programs have helped to revolutionize in-house training programs for participating members. Based on the overwhelming success of our scoring criteria, many members have adopted these awards scoring formats as part of their on-going commitment to excellence in customer service.

Webinars
List Serve: Members & Supervisors
CSR & Supervisor Certification
Advisor - Bimonthly publication

Infopoll - This monthly survey of members, gathers and distributes industry statistics on a wide variety of topics. The data collected assists members in making informed decisions, guides our committees to take appropriate actions on behalf of the membership, and acts as a database for response to the media.

Code of Ethics
Library Source: Hiring Manual, Company Policy Development, PR & Media Kit, Striving for Excellence, Glossary of Industry Terms, Advertising Library