Founded in 1964, CAM-X is an industry trade Association representing Call Centres and Telephone Answering Service companies from coast to coast across North America who work together to share ideas, develop new technologies and network with their peers in order to continue the growth of their businesses as well as that of the industry. CAM-X members are leaders in the field offering the most progressive of solutions available in today's call centre environment.

Cam-X

Member Section

About us

Code of Ethics

We believe in the telemessaging industry and its future, and that a service business must be a credit to itself and the industry.

We will encourage sound business practices and professional service to customers and employees we believe that our business is dependent upon; and that we have an on-going obligation to our customers, the public, and to our industry members. Therefore, we pledge:

To our Customers

That we will strive to provide a service which is professional, honourable and affords us the opportunity to serve society.
That we will consider the communication needs of our customers, recommend the best ways to fulfill those needs and faithfully follow the direction and desire of our customers.
That we will honour all information which may come to our attention relating to the business and /or affairs of others and shall keep that information in the strictest confidence unless compelled to divulge it according to law.

To the Public

That we will respect the responsibility to act in the public's best interest conforming to all regulations and standards set down by public authority.
That we will endeavour to create a better understanding of the capabilities and the benefits of professional telemessaging to the public.
That we shall not make or cause to permit or allow to be made or published any false, untrue or deceptive statement by way of advertising or otherwise.
That we will actively support recognized civic, charitable and beneficial groups which contribute to the betterment of our community.

To our Associates

That we will maintain friendly, ethical relations with other telemessaging services and will not knowingly transact business in a dishonest or illegal manner which would be a discredit to our industry.
That we resolve to maintain the highest morals and standards possible, including when operating under the umbrella of a corporate identity.
That we will consider unethical the obtaining of business by commercial bribery, coercion or unfair business practices.
That we acknowledge our obligation to render to all our customers a service which is efficient, courteous, impartial and confidential, at a reasonable rate, sufficient to establish and maintain a high standard of operation.