In this Issue : A message from President Dana Lloyd A message from your membershift Development Committee Chair Time Management Read more →
COACH U Leadership Training
May 9 & 10, 2017
Sandman Toronto Airport Hotel
Details to follow
Pre-Employment Testing – Available now
Call Centre Award of Distinction – Launch March, 2017
53rd Annual Convention & Trade Show
October 17-20, 2017
Marriott Downtown, Vancouver, BC
The CAM-X Continuing Education Committee is committed to hosting inspiring, thought-provoking and extraordinary conferences. These conferences are targeted to managers, supervisors and team leaders in the call centre/TAS environment.
The programs offer the opportunity to exchange ideas and learn from other professionals in the Call Centre/TAS industry. Some topics that have been addressed are: Recruiting – Finding staff in a competitive market, Hiring – Best practices in screening new hires, Working with a diverse employee pool, Training – Technology and Learning, Bonus and incentive programs, Communication – conflict resolution and dealing with change.