Calendar

COACH U Leadership Training

May 9 & 10, 2017

Sandman Toronto Airport Hotel

Details to follow

Pre-Employment Testing – Available now

CPET Order Form

Call Centre Award of Distinction – Launch March, 2017

 

53rd Annual Convention & Trade Show
October 17-20, 2017
Marriott Downtown, Vancouver, BC

 

The CAM-X Continuing Education Committee is committed to hosting inspiring, thought-provoking and extraordinary conferences. These conferences are targeted to managers, supervisors and team leaders in the call centre/TAS environment.

The programs offer the opportunity to exchange ideas and learn from other professionals in the Call Centre/TAS industry. Some topics that have been addressed are: Recruiting – Finding staff in a competitive market, Hiring – Best practices in screening new hires, Working with a diverse employee pool, Training – Technology and Learning, Bonus and incentive programs, Communication – conflict resolution and dealing with change.