Calendar

AOE + Dispatch FREE Webinar Wednesday, January 10th @ 1pm ET

AOE 2018 Registration January 2018

AOE + 2018 Registration January 2018

AOD 2018 Registration February 2018

Agent Training Webinar Series early 2018

COACH U Leadership Training

Spring 2018

Details to follow

Pre-Employment Testing – Available now

CPET Order Form

54th Annual Convention & Trade Show
October 25-28, 2018
Casamagna Marriott Puerto Vallarta Resort & Spa

http://www.marriott.com/hotels/travel/pvrmx-marriott-puerto-vallarta-resort-and-spa/?scid=bb1a189a-fec3-4d19-a255-54ba596febe2

The CAM-X Continuing Education Committee is committed to hosting inspiring, thought-provoking and extraordinary conferences. These conferences are targeted to managers, supervisors and team leaders in the call centre/TAS environment.

The programs offer the opportunity to exchange ideas and learn from other professionals in the Call Centre/TAS industry. Some topics that have been addressed are: Recruiting – Finding staff in a competitive market, Hiring – Best practices in screening new hires, Working with a diverse employee pool, Training – Technology and Learning, Bonus and incentive programs, Communication – conflict resolution and dealing with change.