Registration 2017 Call Centre Award of Distinction

camx_award 

Launching the NEW Call Centre Award of Distinction 2017

Registration Deadline:  April 30, 2017

AOD CAM-X Registration 2017

AOD CAM-X Scoring Criteria 2017 with Account types Final

Launching the New Call Centre Award of Distinction (AOD)

The Award Committee has been working to revamp and update the AOD program and scoring criteria. The committee recognized  that a new program was necessary to meet with the complex call types many of you are working with in your specialized accounts.

The ‘Best Practice Basics’ remain the cornerstone of the scoring criteria. The improvements have been established to meet the needs of your specialized accounts, allowing you to  customize the form based on your client’s specific needs.

Each campaign or account type will provide a pick list for the participant to choose from regarding the specific information that the agent needs to gather for each call type.

Campaign types:

 

  • Order Entry

 

  • Information needed:
  • first name
  • last name
  • telephone number
  • product number
  • product description
  • delivery address
  • pick up address if applicable
  • payment method
  • email address
  • Other information as required
  • Help Desk / Tier One / Trouble Tickets

 

  • Information needed:
  • first name
  • last name
  • email address
  • Other information as required
  • Information Referral

 

  • Information needed:
  • first name
  • last name
  • email address
  • Other information as required
  • National to regional mapping / dealer locate

 

  • Information needed:
  • first name
  • last name
  • address
  • telephone number
  • email address
  • Other information as required

 

  • Government / Utilities

 

  • Information needed:
  • first name
  • last name
  • address
  • telephone number
  • problem
  • email address
  • time of day to call back
  • Other information as required
  •  
  • Crisis

 

  • Information needed:
  • first name
  • last name
  • description of situation
  • call back number
  • patch call?
  • Other information as required

 

  • Property Management

 

  • Information needed:
  • first name
  • last name
  • telephone number
  • address
  • type of emergency
  • Other information as required

 

 

  • Incident Report

 

  • Information needed:
  • first name
  • last name
  • telephone number
  • location of incident
  • date & time of incident
  • description of incident
  • Other information as required

 

 

 

 

 

Email to info@camx.ca

Fax to 905-309-0225

Mail to 24 Olive Street, Grimsby, ON  L3M 2B6